Customer Service Medical Billing

Gloria Avery

*** ********* **.

El Paso, Texas **905

Home Phone 915-***-****

Cell Phone 915-***-****

Qualifications

Excellent Customer Service Skills; Strong Customer Relation Skills, Bilingual –English and Spanish;

Computer Proficient in a Variety of Programs; Data Entry; Insurance Processing; Medical Billing and

Coding; 10 Key Calculator; Attend Board Committee Meetings and produce and forward minutes;

Compile data and statistics; Maintain professionalism at all times and use discretion when handling

confidential data.

Work Experience

10/06 - Present Billing Specialist El Paso Hearing Aid & Audiology

Center

Thoroughly post charges and payments, submit claims to state and private health insurance, Assist

receptionist in receiving patients, answer incoming calls, and schedule appointments; Responsible for

cash register and daily closing activity; Assist audiologist during evaluations in interpreting for Spanish

speaking patients.

01/05- 10/06 A/R Clerk/Secretary II Southern New Mexico Human

Development

Efficiently posted charges, payments and adjustments; reconciled payments; Schedule patients via

Medisoft software; Patient assessment and screening.

11/02 - 10/03 Child Support Technician Attorney General of Texas

Performed moderately complex clerical tasks associated with the process of child support cases; Entered,

retrieved, and updated child support case information; Responded to telephone inquiries concerning child

support cases; Provided cases status and payment information; Explained child support policies and

procedures

6/93 - 11/02 Medical Secretary/Court Liaison TTUHC- Dept of Neuropsychiatry

Performed administrative and secretarial support for six faculty physicians; Scheduled patients and posted

payments into IDX system; Maintained accurate and up-to-date confidential files; Maintained faculty’s

calendar, screened calls; Assisted with general accounting functions; Court liaison to adult and juvenile

court system, Child Protective Services; Efficiently performed follow-up with court and attorneys,

transcribed psychiatric evaluations and other needed documents; Covered for residency coordinator;

Obtained and transcribed minutes at meetings when necessary.

Gloria Avery

Page 2

1988-1992 Student Services Assistant El Paso Community College

Provided information of various programs; Screened for eligibility; Maintained student records;

Administered Test of Adult Basic Education (TABE); general clerical duties

1984 - 1986 Clerk Typist (GS-4) Military Police Station

Mainz, Germany

Typed military police reports, procedures, and memos.

EDUCATION

10/04-12/05 Western Technical College Certificate in Health Information Technology

1980-1976 International Business College Certificate - Word Processing

1975-1976 El Paso Community College Liberal Arts/Sign Language

REFERENCES Available upon request

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