Customer Service High School
Resume:
Erwin Legaspi
San Diego, CA *2126
*********@*****.***
OBJECTIVE:
Seeking a position in advancement to enhance the skills accrued through my
experience in the customer service/dispatching field.
WORK EXPERIENCE:
JUNE 2003 - MAY 2011 CityWide Electric San Diego, CA
Dispatcher/Customer Service Rep
- Take inbound calls and set up appointments
- Dispatch electricians to calls in a timely fashion
- Run credit cards, handle incoming faxes, mail and fax contracts to
customers
- Make outbound calls
- Handle minor escalated calls
JAN 2002 - JUNE 2003 Metro-One
San Diego, CA
Customer Service Representative/Operator
- Answer inbound calls
- Search for information that customer requested
- Give driving directions, set up restaurant reservations, give movie
show times
- Stay within time limit for each call
JULY 1999 - NOVEMBER 2001 National Dispatch Center
San Diego CA
Dispatch Agent/Operator
- Answer inbound calls
- Take calls and type alphanumeric messages to send out to pagers
- Make sure messages are word for word as customer dictates the message
EDUCATION
Mira Mesa High School
High School Diploma
SKILLS
Professionally respond to incoming calls from clients.
Great team player and willingness to learn.
Ability to multi-task.
Possess great communication skills.
Ability of handling escalated calls with calm and polite manner.
Always punctual and polite.
References Available Upon Request
Contact this candidate