Customer Service Sales

Rosemarie Balistreri

***** ******** ******* *** *****, CA 92131

Phone: 858-***-**** E-mail:*********@*****.***

Objective

To utilize my Customer Service, Sales and Supervisory skills with a highly motivated company, offering challenge

and opportunity. Strengths include: Supervisory skills in providing quality customer support, training of

employees, and meeting performance objectives. Team oriented leader with exceptional sales, problem solving,

and communications skills with expertise in customer service, time management, and goal achievement.

Abilities and Accomplishments

-Proven leadership in team based environment

-Exceptional experience in customer service and sales related industries

-Strong performance of clerical, analytical and organizational skills

-Excellent communication and problem solving techniques

-Highly experienced in multi-tasking

-Proven Project Management compliance and completion

-Knowledge; Microsoft Word, Excel, Outlook

San Diego Realty Group, Inc-San Diego, Ca 2006-Present

Realtor-GRI--marketing and sales of commercial property and single-family homes within budgetary guidelines

and California State Law. Screen applicants for tenancy, instate and enforce rental agreements per California

Rental Code, and collection of rents. Timely respond to future and current tenant inquiries. Schedule viewings of

properties, along with coordinating service maintenance.

U S AIRWAYS - San Diego, CA 1994-2001

Reservation Sales Representative

Provided customer support and handled requests and inquiries. Calculated and provided current rate information,

book reservations, and exceed customer expectations.

Delivered exceptional customer service in support of call center. Handled telephone calls, answered inquiries, and

resolved difficult issues as a lead representative. Utilized problem solving techniques eliminating the need for call

escalation.

Consistently met or exceeded all sales goals. Recognized through company awards program on numerous

occasions as being in the top 10% of sales performers.

Quickly assessed incoming calls, determining customer needs, minimizing call-handling time. This effort is

successful in capturing 20% increased revenue that would otherwise have been lost to a competitor.

.

Demonstrated an exceptional level of understanding of customer expectations. Received company recognition for

the level of customer support provided.

Team Lead 1998-2001

Trained, coordinated, and supervised employees to call passengers when flight irregularities occurred. Providing

passengers with acceptable alternatives, streamlining check in at airport.

HOME FEDERAL BANK-San Diego, CA 1989-1991

Vault Teller

Responsible for incoming and outgoing cash disbursement for Scripps Ranch branch. Kept daily accounts of cash

inventory, balancing branch cash flow within company limits.

Trained and supervised tellers on cash flow distribution for external customers and internal customers. Providing a

quick and accurate balancing at end of day.

Processed accounts receivable and payable within customer account database. Determined necessary customer

contact with account irregularities.

Responsible for opening and closing branch. Including balancing ATM, cash inventory,

debit reports, credit reports. Emphasis on time management enabled branch to run smoothly, and kept customer

satisfaction high.

Customer Service Representative

Processed daily customer transactions including cash distribution, customer product inquiries, and phone inquiries.

Attention to detail expedited closing process.

Successfully sold financial products, increasing branch deposits by 25%.

Achieved Level III Accreditation within first year, resulting in promotion to vault teller.

Accredited Customer Service Representative-Home Federal Bank-San Diego, Ca

Financial Institution Product Selling-Home Federal Bank-San Diego, Ca

COLEMAN-MICROWAVE-San Diego, CA 1988-1989

Secretary/Accountant

Responsible for A/P and A/P reports, heavy phones, weekly payroll, and light office typing.

Accurately typed proposals using federal and state guidelines. Attention to detail assured timely entry for project

bids.

Maintained accounts payable and receivable records, keeping records balanced. Accurately supplied management

with current and up-to-date balance sheet and future expectations.

Maintained permanent and temporary personnel records, including daily hours worked, vacation accrual, and

weekly payroll. Streamlined records for company manager estimating employee necessity with incoming projects.

EDUCATION AND TRAINING

Professional Realty Institute-Pasadena, CA 02/2007-12/2009

GRI Certificate –Comprehensive live lecture and testing series, consisting of issues relating to environmental concerns,

energy efficiency, construction overview and land use, agency relationships and disclosures, marketing, financing,

technology, and property analysis relating to the real estate industry

Allied Business School-Laguna Hills, CA 11/2005-02/2006

Certificates- Real Estate Principles, Practice, Finance

US Airways-San Diego, CA 10/1994-10/2001

Training-E-Z Sabre, Communicative and Listening Skills, Quality through Consistency, Tactical Communication

Techniques, Consultative Selling Skills, Managing and Solving Difficult Situations,

San Diego Community College-City Campus 01/1988-03/1988

Certificates-Accounting, Computerized Accounting, 10 key, and Alphabetic Indexing

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