Customer Service Manager

Joy Close

*** ***** **. • Garner, NC ***** • (***) 600 – 9270 •

*******.******@*****.***

Objective

My objective is to get a job where I can use my talents and interests in writing, editing, and PR.

Education

Meredith College, Raleigh, North Carolina, May 2011

Bachelor of Arts: English

Significant Coursework: Music, Communication, and Education

Thesis: Critical Reception of Charlotte Bronte’s Jane Eyre: Social Class and Religion

Event Planning Experience

Intern, Meredith College Academic and Career Planning, Raleigh, NC January 2011 – April 2011

• Helped manage events, job fairs, and conferences.

• Organized data gathered through surveys and evaluations of events.

Junior Manager / Junior Designer,

Flowers and Gifts by Jaye, Clayton, NC September 2010 – May 2011

• Help with care of the flowers and the presentation of the shop; opened and closed the store

• Learning to complete flower arrangements and design wreaths for various occasions including

funerals and weddings: work with wedding planners when preparing flowers for weddings.

Writing/Social Media Experience

Contract Editor

Burgess Publishing and Media, Clayton, NC May 2011 –

• Wrote and edited documents for marketing portfolios

Staff Writer, Editor, Web Editor

Meredith College Herald Newspaper, Raleigh, NC September 2010 – April 2011

• Wrote and edited articles for the newspaper

• Managed the project of putting the Herald online

Writer, (Self Employed), Raleigh, May 2009 – present

• Currently writing a novel, The Shadows of Von Croy

Work Experience

Habilitation Technician, Coordinated Health Services, NC May 2008 – September 2010

• Helped with the general care of disabled children including preparing meals, giving baths, and

changing clothes.

• Worked with the child to reach certain goals of independence in daily tasks and activities

including feeding themselves, improved balance, and recognizing patterns.

Piano Teacher, Self Employed January 2002 – December 2006

• Taught students to recognize notes and play piano compositions

• Taught piano music history and appreciation: piano is fun!

• Improved strength of students fingers by scales and exercises

• Held recitals in spring and winter

Assistant Teacher at Summer School, Mad Brook Academy, MA May 2007 – August 2007

• Helped with instruction and classroom management

• Provided fun and safe activities for the children

• Prepared and oversaw snack times and meals

Customer Service Employee, Gap Inc. September 2005 – January 2007

• Provided customer service

• Created visual displays for merchandise

Affiliations and Other Experience

• Kappa Beta Phi sorority, Missions and Philanthropy committee member, 2007- 2008

• Campus Ministry of Hope College, Small Group Leader, 2007-2008

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