Customer Service Administrative Assistant
Resume:
Katty Jimenez
Detroit, MI 48209
********@***.*****.***
***.***********@*****.***
Objective
Seeking a position as an administrative assistant where I can offer my combined
experience in customer service as well as an administrative receptionist.
Skills
Exemplary customer service experience in different settings.
Extensive computer skills with experience in Microsoft Office; and rapid adaptability to
other programs.
Exceptional skills in team-oriented projects as well as working independently.
Excellent written and oral communication skills in English and Spanish.
Experience
Nov. 2010-Jan. 2011 C ustomer Service Representative
P SCU Financial Services Southgate, MI
• Offered excellent customer service on behalf of credit unions at PSCU contact
center with exemplary professionalism and interpersonal skills.
• Successfully and accurately processed banking requests, such as transfers,
deposits, loan payments, and check withdrawals.
• Provided exceptional off-site support to credit union staff by processing loan
requests and conflict resolution, as well as providing sales guidance.
J an.-March 2010 & June -Sept. 2010 D ata Collection Assistant
Wayne State University Center for Urban Studies Detroit, MI
• Responsible for data collection, data entry, and data analysis within a time-
constrained and detail-oriented setting.
• Directly assisted senior research assistants in designing, evaluating, and executing
research projects.
• Provided assistance to administrative staff with book-keeping, inventory
management, research materials and strategic planning.
F ebruary 2007-December 2009 R eceptionist/Student Assistant
Wayne State University Biological Sciences Dept. Detroit, MI
• Effectively provided administrative/secretarial support to senior
administrative/academic staff, including, but not limited to, data entry, record-
keeping, event planning and management, as well as calendar management.
• Oversaw front desk productive functions from answering phones to maintenance
of supplies and equipment; and, served as liaison between visitors, faculty,
students and staff.
• Performed supportive tasks related to the proper administration of the department
such as mail distribution, bulk mailing supervision, and building maintenance,
among others.
January –September 2007 C ustomer Service Representative
C heck ‘n’ Go Detroit, MI
• Administered payday advance loans to customers and provided sales guidance to
best meet their needs.
• Managed cash register, bank deposits, product displays, record-keeping, and
database maintenance.
• Provided operational and administrative support in conflict resolution; answered
and directed calls.
Education
Aug. 2010-Present University of Michigan-Dearborn
o Liberal Arts M.A. with concentration in socio-political analysis
Jan. 2004-May 2010 Wayne State University
o Anthropology B.A. with a concentration in cultural anthropology with a G.P.A. of
3.68, awarded May 2010
Contact this candidate