Customer Service Manager

Alice Aker

PHONE: 956-***-****

E-MAIL:************@***.***

QUALIFICATIONS

Computer literate in a wide variety of computer applications including word processing, database

management, spread sheet and, web page development. I am also familiar with many different

aspects of accounting. Among the many Valuable skills that I can bring to your company are a strong

knowledge of the industry and, an extensive Background in customer service, public relations and

communications.

EDUCATION

2001-2003 Red Rocks Community College

Double major: Associates degree in Business management and BA in nursing.

Classes completed: Fundamentals of accounting, Administrative office management, Introduction to

pc applications: Microsoft office, introduction to the internet, complete word processing, Psychology,

English 030- 090, human development, anatomy and physiology, biology, nutrition, medical

terminology and sociology.

2006-2006 Cr England truck driving school.

2008-2008 Morgan community college

Classes completed: certified nursing assistant, health care provider CPR,

Clinical: Yuma life care center & Wray community hospital.

CERTIFICATIONS

Certified nurses assistant

Flagger certification

CDL class A w/tanker

Lineman

Tax prep

First aid

H2s safety training

EMPLOYMENT

School 2009-2011 auto mechanics

2008-2008 Bison oil well cementing

Equipment operator/Driver

Duties included driving equipment to well sites. Rigging up and operating equipment. Preventive

maintenance on equipment. Keeping logs, pre-trips and other misc. records .

2007-2007 Venables construction and roustabout

Belly dump driver

My duties included hauling gravel for new well sites, preventive maintenance on equipment and

keeping logs.

2007-2007 Luna trucking

Belly dump/dump truck driver.

My main role was laying gravel for new well site, keeping logs and preventive maintenance.

2007-2007 RNI industries

Transport driver.

My duties included hauling & pulling water from frac tanks & pits as well as preventive maintenance

and paper work.

2006-2006 CR England & sons

Professional driver:

Over the road driver.

2004-2004 Mile High Specialty Foods

Receiving Clerk: My responsibilities included scheduling inbound shipments, ensuring all shipment

where received each day answering a multi-line telephone, data entry into a As400 business system,

communicating with buyers and other company employees through Microsoft outlook, keeping

shipment logs, counting inventory, running daily reports and then reporting this information to the

warehouse manager.

2003-2004 Warning lites Inc.

Office Manager: My primary responsibilities included managing a crew of aprox. 50 certified flaggers.

Interviewing, certifying and hiring new employees. Scheduling and dispatching flaggers. Invoicing

flagger hours and payroll. Other duties included writing contracts and working with jobsite foremen on

traffic control plans to ensure that proper traffic control was used.

2001-2003 Red Rocks Community College

Computer Technician: My primary responsibilities where trouble shooting computer

hardware/software problems and, tutoring students and alumni in computer applications. Other

assignments included keeping computer logs and light clerical work.

2000-2001 Randal and Blake Inc.

Traffic Control: my key responsibilities where to maintain a safe work zone. I also worked closely with

management on MHT's to conform to Colorado department of transportation regulations.

2000-2001 Patterson and sons Construction

Heavy Equipment Operator:

Duties included cleaning up debris and moving materials.

1999-2000 DH Blattner and Sons

Traffic Control: my responsibilities where traffic control and maintaining a safe working environment

for my work crew.

1999-2000 American Electric

Receptionist: My principal roles where answering a multiple line telephone, sorting mail, ordering

Supplies and Tracking blueprints.

Outstanding achievements

Extended member of Phi Theta Kappa international honors society.

Colorado scholars award recipient for 2002.

Organized fundraising for operation Christmas child to bring Christmas presents to less

Fortunate children around the world.

Elected for the national dean’s list in 2002. (The national dean’s list recognizes gifted students selected by their

dean’s and, is awarded to only 1/2 of 1 % of the nation's college

Students).

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