Customer Service Sales

Shelly Fortenbaugh

***** ******* **** ******* #***

Ashburn, VA 20147

Cellular: 937-***-****

E-mail: **************@*****.***

Professional Experience:

EXECUTIVE/PERSONAL ASSISTANT TO THE PRESIDENT (SkyTel)

. Coordinated domestic/international travel - commercial/charter,

personal/professional, ground transportation and hotel/resort

accommodations

. Scheduled all meetings, conference calls and appointments

. Maintained and synchronized executive/personal calendar

. Provided administrative functions and support to corporate leadership

team, customers and clients

. Delegated tasks as considered necessary to attain greatest outcome

. Managed confidential personal information, in addition to, classified

corporate information

. Organized various aspects of corporate events, i.e. launch of new

products and services, events for company top performers, perspective

clients, vendors, and customers

. Arranged catering services, room drops, sporting event suites, etc.

. 24 hours/day, 7 days/week availability

MANAGEMENT OPERATIONS (MCI Consumer Markets)

. Attended management courses provided by MCI to develop consistent and

uniform managerial traits

. Documented performance, evaluated progress, established business

guidelines appropriately

. Developed strong customer service support, reporting and computer skills

while leading sales team to award winning levels in both sales and

quality

. Interviewed, hired, and trained 18 Telemarketing Sales Professionals

. Appointed chairperson to assist large scale job fair resulting in the

recruitment of over 700 employees

. Kept abreast of competitor's products, services, prices, and selling

strategies

CUSTOMER SERVICE COMMUNICATIONS (MCI Consumer Markets)

. Provided answers and information to customers over the phone and in

person

. Accurately furnished information, handled customer complaints

diplomatically and effectively

. Liaison between customer and organization

. Ensured follow-up with customers in a timely manner

FLIGHT ATTENDANT (Republic Airlines, Shuttle America)

. Accomplished pre-flight cabin safety/emergency equipment inspection

. Reviewed flight documents to confirm passenger count and accommodate

special needs passengers

. Relayed information to passengers and flight deck as needed

. Observed all FAA rules and regulations to ensure safety of passengers and

crew

. Assisted passengers in every aspect to ensure an enjoyable travel

experience

. Built customer loyalty through reinforcement of airline benefits and

quality customer service

Work History:

2007 Executive Assistant - President SkyTel

Clinton, MS

2006 - 2007 Flight Attendant Shuttle America

Indianapolis, IN

1990 - 1993 Sales Supervisor MCI Consumer Markets

Phoenix, AZ

1986 - 1987 Flight Attendant Republic Airlines

Detroit, MI

Education:

Pikes Peak Community College General Studies

Colorado Springs, CO

Sinclair Community College General Studies Dayton,

OH

Computer:

Proficient with Microsoft Office Applications

REFERENCES AVAILABLE UPON REQUEST

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