Medical Management
Resume:
Augusta, MO 633**-***-****
E-mail (H)
********@****.***
Jo Ann Milster
Work experience 2005 - Present Benefit Recovery
Houston, TX
Director, Revenue Cycle Strategy
Advisor to the President/CEO and other members of the
Executive leadership team on all matters that affect the
viability and profitability of the company. Monitor Key
Performance Indicators (KPIs) in order to evaluate trends
and use those trends to provide advice to the executive
leadership team on strategic business decisions. Assist
the executive team in establishing goals and work with the
rest of the team members to fulfill the vision of the
executive leadership team. Evaluate day-to-day processes
to ensure the section being reviewed is being as effective
and cost efficient as possible. Provide help in improving
business processes to improve efficiency which will lead
to higher profit margins. Provide the management team with
insight to their data trends that will assist them in
making day-to-day operational decisions. Travel to client
locations to assist and evaluate our on-site personnel to
ensure they can meet the deliverables of the contract.
Provide the client with evaluation of business practices
that are effecting their reimbursements and offer
improvement recommendations. Provide assistance to
on-site personnel, Regional and Hub Managers, and clients
with data interpretation to facilitate improved business
practices. Organize annual training sessions to improve
the overall understanding of business processes, improve
interpersonal relationships and foster a teamwork
approach.
1985 - 2005 United States Air Force Bolling AFB, DC
Air Force Data Quality Manager - December 2002 to October
2005
Advisor to the Air Force Surgeon General for all Medical
Data quality issues impacting the nine major commands and
seventy-nine military treatment facilities, that include
five medical centers and fifteen other bedded facilities.
Air Force representative to Department of Defense Data
Quality Management Control Board responsible for reviewing
tri-service (Army, Navy and Air Force) deficiencies to
insure a common understanding of program requirements.
Primary responsibility to oversee requirements execution
and to consult with major commands and facility data
quality managers in monitoring the data quality program
and facilitating initiatives to improve the quality of the
data enterprise wide. Responsibilities extended to Air
Force representation at the Department of Defense Unified
Biostatistical Utility (Medical Coding Policy committee),
Uniformed Business Office and Medical Expense Performance
Reporting System (MEPRS) Management Improvement Group.
These committees work in concert with the Tricare
Management Activity (TMA) that oversees military medicine.
Additional responsibilities were to provide coding and
workload guidance to all Air Force medical treatment
facilities to include trend analysis, inpatient and
outpatient medical records management, billing and
collections management, and cost accounting activities.
Provide Data analysis to all levels of leadership to
facilitate improvements. Review and or conduct special
data projects affecting the Air Force Medical Service,
i.e. Base Realignment and Closure Commission (BRAC).
Additional Experience in the Air Force included: Medical
Records Management (Inpatient/Outpatient), Medical
Readiness and Planning, Medical Manpower Allocation,
Resource Management to include budget
development/execution and Uniform Business Office
Management at the military treatment facility,
intermediate command and Air Force levels.
Education 1995 Troy State University Montgomery AL
Bachelors Degree in Resource Management
1995 Troy State University Montgomery AL
Associate of Applied Science in Health Care Management
Security Secret
clearance
Awards received Meritorious Service Medal, the Air Force Commendation
Medal with 2 oak leaf clusters, the Air Force Achievement
Medal, the Humanitarian Medal, and the National Defense
Medal.
References Upon Request
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