Customer Service Human Resources
Resume:
Kalesha HIcks
**** ****** *****, **********, ** *9532
***********@*****.***
OBJECTIVE
To obtain a full time position in a business related field to utilize
and enhance interpersonal and organizational skills.
EDUCATION
MOORE SCHOOL OF BUSINESS, University of South Carolina Columbia, SC
USA
Bachelor of Science in Business Administration, Cum Laude May 2011
Majors: Management (Concentration in Human Resources) and Marketing
Minor: Psychology
GPA: 3.56
Awards: Dean's Honor List, Jane E. Hunter Scholar, LIFE Scholarship
Recipient
EXPERIENCE
university housing Columbia, SC USA
Resident Mentor August 2008 - May 2011
Served as an advisor for 22 freshmen female residents at Wade Hampton
Residence Hall and acted as a mentor and ambassador for the university.
. Participated in annual recruitment and interviewing of qualified
applicants for the Resident Mentor position.
. Performed administrative duties such as completing incident reports
and other timely paperwork.
. Facilitated bi-weekly hall gatherings to promote diversity and
community interaction.
. Advertised available resources to residents through the use of
newsletters, flyers, and bulletin boards.
enterprise rent a car Florence, SC USA
Management Trainee Intern May 2010 - July 2010
Interned in a fast paced environment performing tasks such as booking
and confirming reservations, selling coverage, and exhibiting positive
customer interactions which impacted business through sales and
service.
. Aided in the maintenance of an ESQI (Enterprise Service Quality
Index) above 80% that measured customer satisfaction.
. Marketed products and services to an average of 15-20 customers per
day in which a sales record of 75% was achieved in one day.
. Navigated computer system to handle last day accounts and extensions
in a promptly and accurate manner.
lighthouse Ministries Florence, SC USA
Volunteer May 2009 - August 2009
Volunteered as a clerical worker for non-profit organization in which
administrative tasks and customer service were performed.
. Modernized participant profiles through data entry on computer system
called RAADI.
. Verified monthly budgets established by program participants ensuring
accuracy of records.
. Scheduled appointments, answered phones and educated participants on
policies and rules of the program.
resident student learning Columbia, SC USA
Office Assistant September 2007 - May 2008
Responsible for managing the resource room and performed various office
tasks as needed for the professional staff.
. Managed student traffic in resource room and ensured items were
organized and stocked.
. Served as a liaison between students, parents, and staff by fielding
questions on the telephone.
. Promoted events and resources through a banner that was posted in the
student union as well as the office.
IT SKILLS Microsoft Word, Excel, and PowerPoint
ACTIVITIES Mentor for Opportunity Scholars Program, Alpha
Lambda Delta (Honor Society), Women in Business
Council, National Association of Black
Accountants (Community Service Chair) and National Society of
Collegiate Scholars
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