Customer Service Manager

Objective

A position in the Graphic Design industry that places focus on print design, print publication, and/or desktop

publishing that will utilize a broad skill set including experience in page layout, image enhancement, manipulation,

type and use of color.

Work History

Office Manager Advertising First Choice HVAC, Monument, CO 08/2004 – 1/2009

Required strict attention to detail, the ability to

handle myself professionally at all times, exercise

exceptional customer service and maintain a

positive attitude.

Produced flyers, monthly mail outs, newsletters

and brochures. We gained approximately 250 new

customers during a 2 year period.

Customer Service Specialist Wells Fargo HEOC, Colorado Springs, CO 10/1999 – 5/2004

Required high quality standards, attention to

detail, decision making and excellent customer

service skills, problem resolution skills and a

positive attitude.

Received Legendary Service Award for Customer

Service for exceptional customer service.

Database/Email Manager Guide Travel, Colorado Springs, CO 10/1995 – 9/1999

Created and maintained MS Outlook database,

created and sent out marketing emails to select

companies in database.

Graphic Artist Thrifty Nickel Newspaper, Dallas, TX 07/1991 – 8/1995

Worked with sales force to create ads for

newspaper.

Responsible for maintaining graphics library

Education

Digital Design Diploma University Of Pittsburgh Online Division March 26, 2011

Skills

Adobe CS Suite 4 Pagemaker Microsoft Package Web Design

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