Technician Software

John Atwell

***** *** ******

Murrieta, CA **562-3572

email: abhdoc@r.postjobfree.com

Cell 951-***-****

Objective

Help Desk/PC Technician

Summary of Background

Sixteen years of working with computer hardware. Expertise in

computer systems supporting medical, property and casualty insurance,

payroll systems and other service-related businesses.

Technical Tools

PC Environments: A+, MCSE, MCDBA, Windows XP, Vista, Windows NT, Windows

2000, Windows API. Unix, Acucobol, Bourne Shell Scripting, AWK.

Advanced Training in AS/400, RPG/400 (batch and on-line), SEU, SDA and

CL.

Professional Experience

Self-Employed 2009 to

present

Murrieta, CA

Consultant.

. Deployed Dell, HP, and other desktops and laptops, in home or

home office environments.

. Hardware trouble shooting and repair (printers, monitors,

routers, wireless, etc.).

. Windows XP, Vista and Win7. Some Apple iMac experience.

. Freshen up slow desktop computers (backup data, reinstalled

Windows, restore data).

. One on one instruction on how to use Windows O/S and/or Office

applications.

Perot Systems (at St. Jude Med. Ctr. and Mission Hills Med. Ctr.)

2008 to 2009

Fullerton, CA

Help Desk Specialist (contractor).

. Used Remedy ticketing software.

. Deployed and repaired a wide variety of computer hardware in a

desktop help environment. Hardware troubleshooting, hardware

repair, hard drive imaging and re-imaging, installing and

testing parts.

. Configured, tested and deployed thin clients (Wyse Winterms).

. Answered both software and hardware questions. Troubleshooting

and repairing Dell desktop/laptop computers and HP printers.

IDF support, patch closets, network connectivity, remote desktop

support.

. Microsoft Office 2003 support.

. Environment: Windows 2003 Servers, XP Clients, Winterm (Thin)

Clients, Dell desktops and laptops, HP printers, 2000+ users.

CompuCom (at Walt Disney Company) 2007 to 2008

Burbank, CA

Help Desk Specialist.

1. Used Service Center ticketing software.

2. Deployed and repaired a wide variety of computer hardware in a

Helpdesk environment. Hardware troubleshooting, hardware

repair, parts ordering, installing and testing parts.

3. Answered both software and hardware questions. Phone support.

4. Extensive experience troubleshooting and repairing HP printers

and desktop computers. Certified as an HP technician,

authorized to order parts

5. Microsoft Office 2003 support.

< Environment: Windows 2003 Servers, XP Clients, IBM/Lenovo,

HP/Compaq hardware, 5000+ users.

State Street Bank (at PIMCO) 2006

Newport Beach, CA

Help Desk Specialist (contractor).

6. Used Service Center ticketing software.

7. Deployed and fixed hardware in a Helpdesk environment. Answered

software and hardware questions. Outlook/Exchange 2003 support.

Blackberry support. Phone and remote support.

8. Environment: Windows 2000 Servers, Windows 2000 and XP Clients,

HP/Compaq hardware.

Technology Associates International Corporation 2005

Carlsbad, CA

Desktop Support Specialist.

9. Maintained Windows 2003 networking environment.

10. Deployed and fixed hardware in a Helpdesk environment. Serviced

clients in multiple office locations. Answered software and

hardware questions. Maintained servers. Did Back-ups. Phone

support.

11. Environment: Windows 2003 Servers, Windows XP Pro Clients,

Deltek Software, Dell hardware.

Perris Union High School District 2003 to 2004

Perris, CA

Information Technology Technician.

12. Maintained Windows 2000 networking and Exchange Server messaging

environment.

13. Deployed and fixed hardware in a Helpdesk environment. Answered

software questions. Maintained servers. Did server back-ups.

14. Environment: Windows 2K Servers and Clients, Exchange Server

5.5, Dell hardware.

Networks Plus Technologies 2003 to 2005

San Diego, CA

Computer Field Service Technician (contractor).

15. Worked on NMCI project as a Technician, installing and

configuring computers on a large nationwide Windows 2000 network

environment for the Navy and Marine Corps. Security clearance.

16. Troubleshooting problems with hardware and software.

17. Environment: Windows NT, Windows 2K, Novell, hardware (mostly

Dell).

Self Employed 2002 to 2003

Murrieta, CA

Consultant.

18. Provided simple home support in person and over the phone.

19. Installed home networks.

20. Environment: Windows 98, Windows 2K, Windows XP.

Pleasant Holidays 2001

Westlake Village, CA

Programmer/Analyst.

< Expanded report file to include routing exceptions to internal e-

mail. Saved paper and made it easier to distribute to

appropriate employees in various cities.

< Environment: Unix, Acucobol, Bourne Shell Scripting, AWK.

Education

Occidental College

Los Angeles, California

BA Music (composition)

Net-10 Technologies

Hemet, California

Microsoft Certified Systems Engineer (MCSE)

MCP ID #2733600

CompTIA A+ Certified

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