Customer Service Representative
Resume:
BRANDON K. WATSON
Monrovia, CA 91016
***********@*****.***
STRENGTHS
Hardworking and resourceful
•
Positive team player
•
Excellent communication skills
•
EXPERIENCE
Customer Service Representative – Front Line
Sept. 2010 – Jan.2011 Bank of America Glendale, CA
Aug. 2009 – Nov. 2009
• Handled high call volume (on average of 95 calls/ internet inquires daily) in
call center environment
• Reviewed customer loans and HELOC accounts for discrepancies via
AS400
• Issued customer statement upon request
• Performed escrow analysis on customer accounts
• Assessed home owner title information
• Submitted home owner information to “Making Home Affordable Program”
• Issued pay off demand statements upon request
• Updated home owner insurance information
• Thoroughly documented inquiry outcomes for accurate tracking and
analysis
• Set up accounts for automatic monthly payments
• Performed up sales on Bank of America products
• Identified and explained discrepancies on customer loans
• Audited customer information for short sale qualification purposes
• Processed credit to customer accounts as needed and scheduled accounts for
automatic monthly payments
Dispute Specialist
June 2004 – Dec. 2008 Green Dot, Inc. Monrovia, CA
• Handled high call volume in call center environment
• Identified and resolved fraudulent activity on customer accounts
• Thoroughly documented inquiry outcomes for accurate tracking and
analysis
• Audited customer information for qualification purposes
• Processed credit to customer accounts as needed
• Assisted Supervisors with various tasks including employee training,
handling escalated calls, and customer information retrieval
• Performed data entry in Excel spreadsheets on a daily basis
Multiple promotions during employment
Customer Service Representative
Nov. 2003 – June 2004 Spherion/Comcast Los Angeles, CA
• Inbound and outbound calls on customer accounts
• Provided customer technical support and assistance regarding cable service
• Specialized in customer billing and collection
• Assisted in corrections to customer discrepancies and account balance issues
• Provided follow-up with customers regarding status of financial reports
Medical Records and Billing Specialist
March 2003 – May 2003 University of Nevada School of Medicine Las Vegas, NV
• Performed investigations for Physician’s transcription status
• Reformatted and updated specifications
• Logged in submittals and requests for information
• Transcribed and secured patient medical records
Customer Service Provider and Medical Records Specialist
Dec. 2001 – Dec. 2002 Med Quist Inc. Monrovia, CA
• Provided healthcare products for the medical industry
• Reviewed patient bills and medical records
• Maintained extensive database records/ files and alpha/numeric filing
• Performed data entry for customer accounts
EDUCATION
Pasadena City College - completed some college coursework
SKILLS
Certificate in Computerized Office Automation
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• Proficient in Microsoft Applications and Internet Systems
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