Customer Service Representative
Resume:
Carole Ray
Customer Service Position
Carole A. Ray
Mesa, Arizona 85201
********@*****.***
OBJECTIVE:
To obtain a position as a Customer Service Representative using my skills and related
experience in high volume professional fund raising.
QUALIFICATIONS:
Experience in two very high volume outbound call centers.
34 years experience as an LPN in both clinical and office settings.
* Maintained contact and followed up on problems that required special handling when donor or
family requested to be removed from lists, required special information or wished to be put on a
limited call back schedule.
* Provided accurate responses to donors questions or referred them to the proper authority.
* Researched and responded to customer inquiries and explained the nature of the groups we
may be calling for utilizing the information and rebuttal scripts provided.
* Recognized by customers who appreciated my extra efforts by receiving many compliments
from people who had dealt with other phone representatives.
* Maintained a calm and professional manner despite donors who may have been upset about
being called for donations in this economic climate frequently being able, through courtesy and
kindness, to obtain the called for donation.
EMPLOYMENT:
04/2009 to 04/2010
MDS Communications, Mesa, Az.
745 Juanita Dr., Mesa, Az. 85210
480/725-8140
Out bound fund raising for national groups such as, National Right to Life, Republican National
Committee, VFW, St. Jude Research Hospital and over 100 other groups.
01/2009 to 04/2009
Political Call Center, Mesa, Arizona
1201 S. Alma School Rd., Mesa, Az. 85210
Fund raising for political action committee.
08/2006 to 01/2009
Self-employed, Mesa, Arizona
EDUCATION:
07/1977 San Juan Basin Area Vo-Tech, Cortez, Colorado
Diploma For Nursing
I graduated with a 4.0 as an LPN.
08/1970 to 06/1972 Iowa Wesleyan College, Mt. Pleasant, Iowa
None
Education major
06/1970 Lockport Central, Lockport, Illinois
Diploma
College prep.
References furnished upon request.
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