Customer Service High School

Matthew J. Chavarria

***** *. ******** **** **. # 253 Scottsdale, AZ 85258 480-***-****

*********@*******.***

Education 2002 - 2005 Dobson High School Mesa,

AZ

High School Diploma

General Education

GPA: 3.14

Work Experience 5/2008 - 5/2011 Scottsdale Insurance Company

Scottsdale, AZ

Processor

Review and process commercial and/or specialty lines

risks in accordance with established procedures and

best practices. Communicate with underwriters to

assure accuracy of information and to obtain additional

information. Evaluate data to compile insurance policy

changes to conform to insured party's specifications.

Analyze applications to determine specific line of

business most suitable for risk assessment.

4/2008 - 5/2008 Perot Systems

Phoenix, AZ

Office Clerk (Temporary Position)

Data base entry on government documents. Pull and

retrieve files as requested by various departments.

Process and organize files in their proper order.

Attach memos and documents to their corresponding

folders.

2/2008 - 3/2008 Western Heritage Insurance Company

Scottsdale, AZ

Office Clerk (Temporary Position)

Pull and retrieve files as requested by various

departments. Process and organize files in their

proper order. Attach memos and documents to their

corresponding business folders.

11/2007 - 1/2008 The UPS Store

Mesa, AZ

Administrative Associate (Seasonal Position)

Customer service support, manage register transactions,

and basic retail clerical procedures. My previous

experience with this particular location allowed me to

return to this vacant, much needed position to assist

with the busy winter holiday rush associated with the

retail shipping industry.

7/2007 - 11/2007 Scottsdale Insurance Company

Scottsdale, AZ

Office Clerk (Temporary Position)

Sort and deliver company mail to selected departments.

Compile / organize memos and miscellaneous documents.

Prepare and print submitted work reports for company

agents. Process and file all approved business

folders.

3/2006 - 7/2007 The UPS Store

Mesa, AZ

Administrative Associate

Data entry for customer deliveries, manifests, routings

and customer inquiries. Mail sorting and in-store

mailbox mail placement.

1/2006 - 3/2006 Global Fulfillment Services

Tempe, AZ

Office Clerk (Temporary Seasonal Position)

Data base entry on customer rebate information.

Auditing information for correct details and complying

with policies and procedures set forth by GFS.

2/2003 - 1/2006 The UPS Store

Mesa, AZ

Support Associate (Part-Time Position)

Assisted in packing, loading and processing of

customer's shipments. Organized and replenished

backroom supplies. General backroom cleanup and

maintenance.

Computer Skills Microsoft Office (Word, Excel, Outlook, Power Point)

and Internet Search.

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