Customer Service Manager

***** *. **** ***. 602-***-****

Peoria, AZ ****3

Sarah McCoy-Janusch

Objective To utilize my previous job experience and education

to excel in a full or part-time position that will

allow me to continue to attend college classes so

that I may further my education.

Experience November 2008 - May 2011 Dunbar Armored

Phoenix, AZ

Teller

Processed customer deposits using data entry

10-key, alphanumeric typing, and currency machines.

Accurately received and distributed client packages

between departments in accordance with company

policy.

Daily lifted packages over 50 lbs with no

difficulty.

Helped manager with her duties when asked which

included acting in her place when she was gone,

entering and exporting inventory in computer

system, and daily accounting paperwork.

Processed customer change orders.

Ordered all supplies necessary to operate the Cash

Vault Department.

December 2003 - April 2006 Circle K

Queen Creek, AZ

Lead Customer Service Representative

Checked in merchandise from vendors and logged the

invoices into the computer.

Successfully ran the store unassisted overnight and

when the manager or assistant manager was

unavailable on the weekends.

Processed back office accounting bookwork and

verified all transactions made on the registers for

the previous day with great accuracy.

Trusted to count and take upwards of $10,000.00 in

cash to the bank.

Always made deadlines and had work done promptly.

Responsible for submitting the dairy order three

times per week.

Successfully ordered only product need, kept tract

of inventory, and ensured there was little to no

waste due to expired product.

Ordered merchandise for the entire store when

running the store for the manager/assistant

manager.

Performed any task that was asked or expected of me

with precision and promptness.

July 2003 - November 2003 SourceCorp

Phoenix, AZ

Home Keyer

Entered data into the computer for Best Western.

Learned new computer database software in only one

hour.

Entered Medicare insurance claims into database.

Learned another computer database program with

little training.

Efficient in both 10 key and alpha/numeric data

entry.

Successfully worked from home with no supervision.

Always made deadlines and had work done promptly.

December 2002 - April 2003 SourceCorp

Phoenix, AZ

Home Keyer

Entered insurance claims into computer database.

Learned claims software in only three hours.

Efficient in both 10 key and alpha/numeric data

entry.

Successfully worked from home with no supervision

Always made deadlines and had work done promptly.

Feb 2001 - August 2002 Albertson's Phoenix Service

Center Phoenix, AZ

Accounting Clerk III

Learned the computer system, which included

Microsoft Windows, with

only two hours of training.

Entered debit and credit invoices into database for

payment/refund.

Researched discrepancies on overdue and current

invoices.

Contacted vendors/ received calls from vendors.

Efficient in both 10 key and alpha/numeric data

entry.

Processed an average of 800 invoices per day with

high accuracy.

Alphanumeric keystroke per minute is 178 with 98%

accuracy.

10-key keystroke per minute is 308.2 with 100%

accuracy.

Feb. 2001 - May 2001 Pridestaff Phoenix, AZ

Office Temp

Worked in Albertson's service center performing the

above tasks.

Worked with programs in Microsoft Windows,

including Word and Excel.

Operated a sorting machine and performed proofs for

a small bank.

June 1999 - Feb. 2001 Party City Glendale, AZ

Receiver/Customer Service Associate

Assisted customers in the store.

Occasionally ran the cash register.

Unloaded merchandise from delivery trucks.

Unpacked and inventoried every piece of

merchandise.

Updated the store inventory database using 10-key

and alphanumeric key

strokes daily.

Contacted vendors about over/under shipment.

Prepared daily reports involving invoices, packing

slips, and inventory for accountant.

Education May 2008 - Present Rio Salado College

Phoenix, AZ

Working toward an Associate's Degree in General

Studies and an Associates of Applied Science in

Paralegal.

Completed one semester of Accounting Principles.

Completed two semesters of Computer Keyboarding.

Completed one semester of Microsoft Access 2007.

Completed one semester of Microsoft Excel 2007.

Completed two semesters of Microsoft Word 2007.

All course work done online.

Consistently completed all coursework by their

deadlines.

Contact this candidate