Sales Associate

B eatriz Gutierrez

Po Box ****, La Puente, CA ***47

626-***-**** Cell

***************@*******.***

OBJECTIVE

To obtain a position in an organization that will both utilize my present skill set and also provide me with

opportunities for growth within the organization.

SKILLS PROFILE

Ability to provide a firm demand and properly develop a collection call. From bridging the gap with

•

the customer and discovering the reason for delinquency, to negotiating a resolution and closing a

call with results.

Ability to use tact and strong communication skills to collect outstanding debts and maintain good

•

customer relations.

Ability to handle large inbound/outbound call volume via dialer campaigns and/or manual calls.

•

Experience with assisting in the development of new employees by coaching and demonstrating the

•

new employee during side by side sessions.

Bilingual, fluent in Spanish.

•

EMPLOYMENT HISTORY

Collections Counselor May 2008 Present

CashCall, Inc ., Anaheim, CA

• Efficiently work assigned queue of past due loans with the purpose of contacting the customers and

determine the reason for delinquency, demand payment of full past due balance, bridge the gap, and

negotiate a resolution that will bring their loan current.

• Skip, locate, and use various phone strategies in order to make contact with hard to reach

customers.

• Efficiently handle high outbound/inbound call volume when on dialer campaigns and maximize the

conversion of contacts with customers to payments and resolutions.

• Provide assistance to in the development of new employees by coaching and demonstrating the new

employee during side by side sessions.

Collections Representative Oct 2005 May 2008

Bally’s Total Fitness: National Service Ctr., Norwalk, CA

• Handled up to 300 inbound/outbound calls daily.

• Discovered reason for member delinquency and then negotiated payment plan to bring members

current.

• Focused on customer relations and retaining members once delinquency issues were resolved.

• Collected an average of approximately $5,000.00 daily.

Sales Associate Sep 2004 May 2005

Fry’s Electronics, City of Industry, CA

• Assisted customers in the decision making process of purchasing a product by providing them with

thorough product knowledge and easy to understand facts.

Assisted in the training of new sales associates by helping them become acclimated with the company’s

core values, products, procedures, and sales techniques.

EDUCATION

B.A., Human Services ( in progress ) 2009 Present

University of La Verne, La Verne, CA

Associates Degree 2007 20010

Rio Hondo Community College, Whittier, CA

2004 2007

Contact this candidate