Customer Service Quality Assurance

Brandon D. Moll

**** ****** ***** ****. **** Palm Beach, Fl 33411

Tel: 561-***-****

abhdlh@r.postjobfree.com

To transfer distinctive competencies and apply them to a business

environment in which organizational objectives are consistent with my

individual skills and experience.

Energetic, customer service driven with three years high volume sales

experience. Performs well in high stress, fast paced environments.

Strong written and verbal communication skills coupled with sound

financial planning and management. Functions well as a team leader as

well as a team member

BOCA RATON RESORT & CLUB, Boca Raton, Florida

Nov 2004 - Current

Convention Beverage Mgr.

Provided all inclusive bar packages for Fortune 500 Co., Catering

Events, and Member Activity Functions, servicing groups from 5-2000.

Reduced Banquet Beverage inventory levels by 45% while maintaining 10-

14% Avg. COGS for FY 2009.

Coordinated with Clients, Convention Managers, and In-House Depts. to

ensure any special requests are met i.e. Ice Bars, Dinner Wines,

Upgraded Cocktail Service, and Production Design.

Directly managed a crew of 26 bartenders and 15 bar backs on three

different properties concurrently while still maximizing productivity.

Created a working environment supporting the organizational and brand

values that delivered outstanding service to both internal and

external guests.

F.O.H. "Quality Ambassador of the Month" Nov. 2009.

BOCA RATON RESORT & CLUB, Boca Raton, Florida

Apr 2001 - Sep 2004

General Manager "Malone's"

. Responsible for advertising/promotion, menu planning, liquor

inventory/control, entertainment and special events.

. Oversaw the hiring and HR Quality Assurance Certification of Asst.

Mgrs., Bartenders, Bar Backs, and Cocktail Servers.

. Completed monthly P&L reviews while analyzing +/- 5% variances to

create action plans as needed to stay within budgeting objectives.

. Responsible for weekly scheduling, payroll and other administrative

duties.

. Accountable for annual budget, weekly forecast and reconciling

daily accounts.

PREMIER BEVERAGE, Hollywood, Florida

WHINDAM DISTRUBUTING, Wilmington, North Carolina

May 1999-Mar 2001

E&J Gallo/Brown Forman Sales Representative

Distributed wine and spirits to both on and off premise accounts while

implementing Gallo and Brown Forman marketing objectives.

Established new accounts and affectively maintained existing ones in

compliance with quarterly, monthly, and weekly sales quotas.

Conducted in house wine tastings/pairings that complimented current

portfolio holdings with client menu items.

Finished in the top 5 out of 25 sales reps for three consecutive

quarters in quotas met as well as incentives achieved.

UNITED STATES AIR FORCE, Pope AFB, North Carolina

July 1995-Jan 1999

Quality Assurance/Plans Scheduling and Documentation/Diplomatic Escort

. Liaison between Sortie Operations Officers, Crew Chiefs,

Electricians, Specialists, Weapons Loaders, and Inspectors.

. Ensured compliance of all Time Compliance Air Force Technical

Orders.

. Maintained sortie efficiency of 21 $8.5 million dollar A-10 Fighter

Jets

. Successfully completed three tours in Kuwait enforcing the

"Southern No-Fly Zone" 96-99.

. E.A. Laney High School, '92 Wilmington, NC

. Bachelors Bus/Fin., FAU '08 Boca Raton, FL

. E&J Gallo Sales Training, '99 Modesto, CA

. Air Force Technical School, '95 Sheppard AFB, TX

. A.H.L. Certified Supervisor, '10 Boca Raton

. P&L Reviews

. Excel Financial Functions

. Strategic Decision Making

. Income Statement Analysis

. Scheduling and Forecasting

. Operational Budget/Inventory Control

. Customer Service & Quality Control

. Productivity and Efficiency Enhancement

CAREER OBJECTIVE

SUMMARY OF QUALIFICATIONS

PROFESSIONAL EXPERIENCE

CORE COMPETENCIES

EDUCATION AND TRAINING

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