Manager Account Executive

Armand E. Sorko-Ram

______________________________________________________________

**** ***** *****

Tracy, CA 95304

209-***-****

******@*****.***

Personal Statement___________________________________________

I am a eager, individual waiting to conquer my ambitions. I'm hardworking,

environmentally flexible, and knowledgeable. I have a passion for improvement and

communication. I'm seeking a job where I can expand, test, and improve my knowledge

while contributing and doing my part for the company.

Work Experience_____________________________________________

Customer Account Executive [Nov 2008 - Oct 2010]

Comcast

3055 Comcast Pl.

Livermore, CA 94551

- Accustomed to a fast-paced phone support environment

- Utilized extensive knowledge of products and Windows/Mac Operating Systems

- Handled billing inquiries/disputes in addition to technical issues

- Frequently led team-meetings on best-practices

- Utilized my wealth of knowledge to assist fellow co-workers in resolving issues

- Frequently resolved support issues in ten minutes or less

Cinemark [May 2006 - Nov 2008]

Customer Assistance/Sales

Tracy, CA 95376

- Responded to customer emails and complaints.

- Handled customers concerns when manager was unable

Skills_______________________________________________________

- Able to work in high pressure environments.

- Proficient with computer languages

- Able to type 80+ word per minute.

- Great at handling customers.

- Always practices efficient work ethic.

- Able to solve problems and communicate efficiently.

Achievements_______________________________________________

- Multiple rewards for 100% customer satisfaction for 7 months in a row.

-Maintained a perfect "Score card" while working under performance metrics.

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