Manager Customer Service
Resume:
Pamela Willenbrink
Pacific, Missouri 63069
******.***********@*****.***
Executive Summary
Seasoned Recruiter with extensive experience in HR front house and back
house operations. Proven ability to cut costs and decrease staff turnover.
. Professional Experience
(Contractor) Temp Assignments:
Since 08/2009 I have worked as an independent contractor for various
assignments in St. Louis, MO.
Guardian Healthcare Providers 02/2011 - 05/2011 (Temp Assignment)
Recruiter/Sales & Marketing
St. Louis, MO.
. Spearheaded Sourcing, screening, interviewing, hiring and staffing.
. Managed approximately 40 Health care professionals.
. Conducted Performance Evaluations
. Innovated 0 % Tolerance Program - NCNS
. Increased sales 30%
. Market Research via web
. Meet/ Greet new & potential clients
. Contract Negotiations & follow up
. Travel 75%
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OTR Recruiter (Contractor) -11/2010 - 02/2010 (Temp Assignment)
U.S. Xpress (Home based)
Pacific, MO.
. Source, Screen, identify & recruit talented individuals for open
positions across 48 states.
. Create and manage postings for open positions among multiple job
boards.
. Constant communications with drivers.
. Negotiate pay, benefits & incentives
. Communicating job offers to drivers.
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Sourcing Specialist - 08/2010 - 11/2010- Contractor (Temp Assignment)
Rehabcare Group- (Keystone Staffing)
Clayton, MO.
. Identified talented individuals for open positions.
. Conducted data entry of Therapist demographics and credentials.
. Created and managed postings for open positions among multiple job
boards.
. Constant communications with clients to match therapists according to
their needs.
. Communicating job offers to therapists.
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Healthcare Recruiting Manager -08/2009 - 08/2010 Contractor (Temp
Assignment)
Woodcrest Executive Services
St. Charles, MO.
. Implemented innovative programs to increase employee loyalty and
reduce turnover.
. Increased profits by developing initiating and managing Recruitment
process.
. Exceeded company objectives with an average of 65% retention.
. Initiated program that standardized employee training and led to
increase in customer satisfaction by 12%.
. Managed team of 10 professionals.
. Partnered successfully with Owner/sales & marketing.
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LaBonte Medical Group - 12/2008-08/2009 - Office Now Closed
Office Manager/Medical Assistant
Pacific, MO.
. Managed telephones, correspondence & patient schedules.
. Recorded vital signs, explain treatment procedures to patients.
. Supported physicians during examinations.
. Performed Phlebotomy & basic laboratory tests on the premises.
. Authorized drug refills as directed.
. Prepared patients for x-rays, removed sutures, and changed
dressings.
. Purchased, maintained supplies and equipment.
. Served as mentor to junior team members.
. Monitored billing and bookkeeping
. Arranged hospital admissions
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Edward Jones Investments - 05/2006-12/2008
HR Boa Recruiter/Customer Service
St. Louis, MO.
. Identified talented individuals for open positions.
. Executed integrated advertising campaign across multiple media
channels.
. Implement strategies to increase levels of retention.
. Worked directly with Background Review, Financial Advisor's,
department leaders to achieve a 75% increase in monthly new hires.
. Defined strategy and business plan for Branch Office Recruiting.
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TeneCore Radiology, LLC -05/2005-05/2006
HR Recruiting/Physician Credentialing & Travel Coordinator
Creve Coeur, MO.
. Improved medical job boards to attract providers by 50%.
. Conducted data entry of physician demographics and credentials.
. Transmitted Provider profiles to client(s).
. Prioritized employment verifications, criminal history, references &
education.
. Executed interviews and new employee orientation.
. Arranged travel/hotels reservations for providers while on Locum
assignments.
. Supported risk manager.
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Medical Staffing Network- 12/2002-05/2005
HR Recruiter/Credentials & Staffing Coordinator - St. Louis, MO
. Spearheaded Sourcing, screening, interviewing, hiring and staffing.
. Managed approximately 40 Health care professionals.
. Provided initial/follow-up packets to prospects.
. Processed credentials verifications.
. Appointed open shifts.
. Strengthened communications with employees, Corporate Office,
state/local boards and medical facilities.
. Developed department's first incentive performance plan which
motivated staff and resulted in a 33% increase in shift retention.
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Spectrum Healthcare Resources- 04/1999-12/2002
Credential Coordinator
St. Louis, MO.
. Managed initial /follow up credentialing processes.
. Processed credentials verifications.
. Strengthened communications with employees, Corporate Office,
state/local boards and medical facilities.
. Executed provider profiles for Military facilities in accordance with
state, local & facility by-laws.
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Education and Training
Northwest Senior High School- 1981-1985
House Springs, MO.
? High School Graduate
? Advanced Math
Jefferson College -1997
Hillsboro, MO.
? Professional Development: GED
Participation in professional and personal affiliations:
? Problem Solving
? Safety Management
? Leadership/Supervision
? Team Building
. Leadership/Organizational Management
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References:
Available upon request
Contact this candidate