Customer Service Manager

* ****** ***** ***** *****: (***) *** - ****

Asheville, NC 28806 E-mail: ********@*****.***

Joseph Pawlus

Objective To further my career in operations management

Experience August 2006- Present Phenix Research Products Asheville, NC

Warehouse Team Lead

•Responsible for managing entire shipping and receiving crew.

•Maintained inventory levels for warehouse and implemented a daily cycle count.

•Contacted vendors and freight companies to expedite product delivery times.

•Motivated shipping department to achieve and maintain a .05% or better error

rate.

March 2006- August 2006 Eclectic Furniture Orlando, FL

Stockroom Manager

•Completely reorganized stockroom for more efficiency.

•Directed and motivated other stockroom employees.

•Improved the method for the contacting of customers to schedule deliveries or

pick-ups.

January 2004 - February 2006 Barnes & Noble Booksellers Orlando, FL

Receiving Lead

•Created innovative new system for receiving that saved company time.

•Mentored shelving team and led by example, inspiring co-workers.

•Trained in every aspect of the stores’ operation.

Constantly praised for dedication to customer service.

Education 2002-2003 Crealde School of Art Winter Park, FL

•Studied black and white photography and basic darkroom.

1997-2001 Edgewater High School Orlando, FL

Interests Photography, computer gaming, hiking, camping, and hockey.

References available upon request.

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