Manager Service

John Shea

*** ********* ***** ********, ** ***** Home- 201-***-**** Cell- 201-***-**** ********@***.***

Highlights:

Supervisor of Senior Executive Assistant teams ranging from 10 to 57. Excellent communication and interpersonal skills;

extremely well organized and efficient; able to develop and implement new systems to increase productivity and efficiency;

strong managerial experience; good morale builder.

Experience:

Accenture New York, NY

Executive Assistant Supervisor February 2007- November 2010

Managed, trained, coached and developed team of dedicated and shared Executive Assistants serving a

multitude of Senior Executives for the New York headquarters of this Fortune Global 500 company and largest

technology consulting firm in the world

Accountable for the day-to-day implementation, delivery and quality of office support services.

Managed resources to ensure all deliverables and service levels are achieved.

Managed positive relationships with all internal and external customers/vendors.

Monitored quality and productivity of staff through direct observation and feedback.

Responsible for people management processes, including career counseling, performance management,

training and development.

Provided input into headcount and direct non-payroll plans.

Monitored budgets, report variances and recommended corrective action.

Reviewed and approved payment requests and vendor invoices.

Participated in local, national and global special projects.

Served as change agent for local implementations.

Participated in recruiting activities and induction programs as necessary.

Managed contract relationships with external service providers.

Reviewed and improved service processes to optimize local service delivery.

Provided data on operational effectiveness to management as needed.

Nominated 3 years in a row for demonstrating Accenture’s Core Values – Integrity, Stewardship, Client Value,

Respect, Best People and One Global Network

Tarragon Corporation LLC New York, NY

Office Manager October 2005- February 2007

Managed and facilitated administrative services personnel functions: hiring and separation, performance evaluations,

counseling and disciplinary action, compensation input, workload balancing, and temporary personnel needs.

Supervised and assigned coverage for administrative staff of 16, ranging from executive assistants reporting to

President, CEO, CFO, COO, and Senior Executives to receptionists and assistants throughout corporate office

Developed and administered office procedures and procedural updates.

Maintained office operations, on-going communications with building management and vendor relations (office

equipment, supplies, food service, security, corporate apartment).

Coordinated and executed all office moves and related communications (floor plans, facilities and IT relations)

Collaborated with all facets of the company (Finance, Accounting, Development and Construction).

Planned and executed on-site and off-site corporate meetings, functions and events, including audio and visual

conferencing.

SAB Capital Management, LLP. New York, NY

Office Manager November 2003 to October 2005

Provided administrative, organizational and operational support for Senior Management, Senior and Junior Analysts.

Supervised and assigned coverage for administrative staff, ranging from executive assistants reporting to President,

CEO, CFO, COO, Directors and Senior Managers to receptionists and assistants throughout the corporate office

Maintained business relationships with internal facilities management and outsourcing vendors

for all needs related to daily office operations

Facilitated ongoing communication with building management to identify and forecast specific needs, including

maintenance, office equipment, supplies, food service, lease contracts, insurance and emergency procedures

Identified strategies for optimizing personnel and financial resources, space utilization, and office services.

Deloitte and Touché New York, NY

Administrative Supervisor August 2000 to March 2003

Managed and facilitated administrative services personnel functions including hiring and separation process,

performance management, counseling, compensation input, workload balancing, and temporary personnel needs.

Supervised and assigned coverage for administrative staff, ranging from executive assistants reporting to President,

CEO, CFO, COO, Directors and Senior Managers to receptionists and assistants throughout the corporate office.

Mentored and motivated staff of 57, focusing on service delivery, effective utilization and career development.

Assessed and tracked client service needs to identify and develop appropriate administrative training.

Supervised all Administrative Assistants: on-site direction, coordination, evaluation, scheduling and training.

Implemented recognition and rewards for key performers.

Established communication network with senior management to facilitate future office space planning.

Responsible for managing car service companies as well as A/V conferencing for all corporate functions.

Peter Marino & Associates New York, NY

Office Services Manager March 1999 to August 2000

Supervised daily operations of large architectural firm, including oversight of clerical personnel, invoice processing,

Accounts Payable/Receivable, Quality Control/Loss Prevention, Purchasing, Payroll and Vendor Relations.

Evaluated office production, revised procedures and devised new forms to improve efficiency and workflow.

Created, developed, updated and maintained all departmental manuals and literature.

Brown Brothers Harriman & Co. New York, NY

Office Services / Purchasing Specialist September 1998 to March 1999

Facilitated numerous areas of responsibility, including oversight of clerical staff, coordination and evaluation of vital

functional projects, travel arrangements, customer service, invoice processing, expense reports, time sheets.

Created, developed, updated and maintained all departmental manuals and literature.

F.E.G.S - Federation Employment Guidance Service New York, NY

Buyer/Purchasing Consultant January 1998 to August 1998

Managed all related functions including coordination of monthly reports, oversight of service contracts, customer

service, vendor relations, Accounts Payable/Receivable, RGA Procedures, Quality Control and Loss Prevention.

Education: Brookdale Community College: AA, Liberal Arts Lincroft, NJ

Computer Experience: Microsoft Office, Outlook and Windows

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