Project Manager
Resume:
Myia E. Silkaitis
Lake Forest, IL 60045 ****.*********@*****.***
Work Experience
Accenture Chicago, IL
Utilities & CENR Supply and Demand Lead March 2011 – current
• Provided senior leadership with visibility of global resource supply and demand status and forecast
• Coordinated supply and demand across all Utilities, Chemical, Energy and Natural Resource engagements comprised of ~2000 resources
globally across ~50 clients through the tracking of confirmed and speculative demands
• Understanding of clients, technologies, demographics, and skills in order to strategically plan for resource supply and demand needs,
including the reallocation of resources within and across Service Delivery Organizations
• Documented standard supply and demand process
Program Management Office Specialist Oct 2007 –
Dec 2010 Exelon – Application Maintenance Outsourcing
• Developed and deployed Accenture Outsourcing Methodology for the project team
• Created operating procedure manuals for the combined client and Accenture teams for knowledge transfer and Unit Operation work
streams
• Managed implementation and configuration of Accenture Knowledge Transfer portal and Client Services Reporting portal
• Assisted with the defining and maintenance of contracted Service Levels with client management team, including team performance
metrics, reported to Accenture and client directors on a monthly basis
• Implemented Accenture’s internal Performance Management Portal tool allowing the ability of reporting uniform metrics to be deployed
across all Accenture projects worldwide, providing dashboard views for Accenture Portfolio Leads
• Coordinated reporting procedures across the project and updating internal reporting methodology in order to coach project teams on
performance reporting techniques
• Interfaced with Financials group to ensure correct invoicing to the client of monthly service fees
• Administered team SharePoint for document management and retention
• Responsible for ‘on-boarding’ new team members and integrating them into the team, including security level access, background check
completion, and access to mainframes
• Implemented Mercury IT Governance Center for work request and issue/risk tracking, aligned workflows to client processes and
procedures for SOX control
• Designed and implemented global production call-out solution
• Assisted transition lead in team transition from year one team to the global team, including staffing, technical and work environment,
global operating model procedures, and knowledge transition plans and reporting
• Created staffing forecasts based off transition plans
Hewitt Associates Lincolnshire, IL
Senior Technology Quality Assurance Analyst Jan 2007 – Sept 2007
Benefits Information Technology and Product Development
• Co-lead the project planning effort with the Technology Project Manager and/or the development or technical lead on the project.
• Work with Sr. Manager to provide estimate of work as well as the number and skill level of resources required to perform the testing.
• Run issue and usage tracking reports to gauge the overall status of the project. This is monitored by: tracking progress, identifying
critical issues, tracking overall response time, and identifying high risk areas of the project .
• Escalate project concerns to the Sr. Managers and offers ideas around possible solutions.
• Provide both formal and informal coaching to other analysts on the national team as well as our offshore team on a variety of skills by
applying pertinent industry trends and standards and delivering timely and constructive feedback to aid in associate development.
• Provides improvement suggestions on existing processes for continuous process improvement and encourages others to identify areas
where continuous improvement is needed based off reporting results.
• Responsible for developing and growing the team members by identifying opportunities on the project appropriate to the associates’
demonstrated level of performance then working with the associate’s Unit Manager for continued development and feedback opportunities.
Technology Quality Assurance Analyst February 2004 – December 2007
Implementation Toolkit and Product Development
• Managed the system development process utilizing System Development Life Cycle (SDLC), by developing detailed project plans,
ensuring project plan completion, communicating scope changes and required resources, and driving closure of outstanding system issues.
• Analyzed requirements for clients, performed gap and impact analysis, and worked with client to discuss complex requirements (set
client expectations and managed client involvement in analysis activities).
• Assisted projects in identifying high-risk areas in order to focus team process improvement efforts on specific areas of development and
testing.
• Served as an advocate for change and actively sought out continuous improvement in all areas of work, including testing methodology,
code enhancement, and process flow.
• Responsible for understanding the System Data Model and the System Configuration required to create test strategy documents and
technical scripts.
Systems Configuration Analyst June 2002 – January 2004
Human Resource Outsourcing Benefits
• Executed test plans for TBA, Calc Engine, IVR, and PCS’s for a multi-service client team by performing requirements analysis, test
planning, test plan execution, and de-bugging – also executed regression and integration testing.
• Performed trace coverage traceability analysis to ensure all requirements and supporting specifications are tested and that all duplicate,
invalid, and out of scope scenarios are removed.
• Created strategy plans that incorporate the overall test strategy and highlight the overall goals and testing needs, using the Vision
document, Use Cases, Requirements, Data Model, and Integrated System Design.
• Analyzed trends in the areas of issue management, process management, project development process, and development process flow.
Education
Indiana University Bloomington, IN
Bachelor of General Studies 1998 - 2002
Concentration: Computer Information Systems
Additional Skills
Technical Skills: MS Project, MS Office, MS Visio, SharePoint
Professional Training: Core consulting skills, Project Management training
Awards and Recognitions: Human Resource Outsourcing Innovation Award: Recognized for outstanding ideas that resulted in increased revenue,
improvement in the quality of our client services, and reduction in costs. Implemented third most executed tool within Benefits Implementation
division. Performance Recognition Award: Recognized for 3 consecutive quarters due to achieving major milestones ahead of schedule and
implementing continual process improvement efforts that were used on future projects.
Interests: Running, Hiking, Cycling, Snowboarding, and Travelling.
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