Customer Service Assistant

M elissa D. Conley

*** ******* ****** **** *****, OH 45638

Cellular: 740-***-****

Looking to obtain a position utilizing strong organizational, interpersonal, and

communication skills.

Qualification H ighlights

Competent using software including: Windows, Word, Power-Point, E-mail, and the

I nternet.

Work well as a team member or independently.

Resourceful, energetic, competent, multi-task, and results-oriented.

Education

Associate

Ohio University Southern Campus, I ronton, OH

Currently Attending

I ronton-Lawrence County ABLE, I ronton, OH – GED

2006

Work Experience

ResCare, Chesapeake, OH

2009-2011

D irect Care Worker

Worked with Developmentally Challenged individuals in an in-home facility. Transported

clients to and from doctor’s appointments. Cleaned and maintained home and housework.

Assisted clients with bathing and dressing. Assisted with eating if needed.

I ronton-Lawrence County CAO (Workforce Development Resource Center), I ronton, OH

2007-2009

WIA Office Assistant

Provided exceptional customer service and support

Assisted customers with typing resume’s and cover letters

Also assisted customers with online applications, faxing resumes and cover letters to

desired employers, along with submit ting applications to various employers.

Create, email, and post job orders called in by employers.

Refer job seekers to employer electronically through SCOTI job system.

Workforce Development Resource Center, I ronton, OH

2005-2007

Receptionist, Program Assistant

Operate telephone switchboard, providing information, forwarding calls, and taking

messages.

Greet persons entering establishment, determine nature or purpose of visit and direct or

escort them to specific destination.

Transmit information or documents using computer, email, fax machine, or public mail.

Skills

Customer Service Customer Retention Customer Relations

Teamwork Time Management Filing

Supervision & Training Leadership Mail Handling

Typing/ Data Ent ry Knowledge of Office Equip. Multi-L ine Switchboard Operations

T raining Certifications

Training: WIA 201: Building the One Stop System, Ohio Workforce Institute, Columbus,

O H, 2007

Labor Exchange Comprehensive Training, Workforce 411 Workshop, Columbus, OH, 2007

American Red Cross- CPR-Adult; Standard First Aid 2011-2013 Central WV Chapter

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