Customer Service Manager
Resume:
L inda A. Clark
*** ********** *** ****: (***)
Manahawkin NJ 08050 Cell:
Objective: To utilize my skills in a challenging position
Professional
P rofile:
• Excellent customer service and public relations skills
• Project and quality oriented with strong problem solving and organizing
skills, works independently.
• Excellent teaching/training skills. Effective in dealing with a wide range
of personalities.
• Develops and ensures compliance with financial budgets, all forms of
audits.
8/2/2010 to
Present Island Medical Professional Association
Accounts Receivable/ Billing Department
• Monthly Statements
• Monthly Aging Reports
• Customer Calls
• Posting
• Working with Insurance Companies
C leaned up all aging reports to be within 30/45 day range.
Put in place collection policies.
Put in place policy and procedures for front desk to follow.
Experience:
Sept. 1998 Shoreline Grading, Inc.
May 19, 2010 Director of Human Resources/ Payroll Manager
F rom 5/19/2010 till 8/1/2010 full time assisting Bank ruptcy
A ttorneys .
8/2/2010 till present assisting Bankruptcy attorneys P/T
P ayroll and Personnel- For 5 Companies
• Collecting, input ting and job costing of employee hours for
p rocessing
• Completing weekly payroll and certified reports.
• Timecard accounting and bill rate hours- for 5 companies and
200 plus employees.
• Maintaining employee and compliance records for 401k.
• Maintaining all attendance records and vacation schedules.
• Prepared and update employee handbook.
• Setting up and maintaining pre-employment physicals & drug
t esting, posting accident documentation and scheduling
r andom drug testing.
I nsurance – For 5 Companies
• Process and maintain Medical, Dental, Term life, 401K, Work
Comp, GL and Auto.
• Processing employee letters, Disability forms, unemployment
forms, Cobra.
• Shopped and negotiated yearly renewals for all lines of
I nsurance .
A udits- For 5 Companies
• Represented company on Certified Payroll Audits, State of NJ
audits, All
I nsurance audits and DOT audits, procedures & files.
Passed all State, DOT & Certified Audits.
I nsurance audits passed & premium returned.
Reports- For 5 Companies
• Compile monthly manning reports and 3 union reports.
• Process GL, Work Comp and Union audits.
• Reporting and maintaining accident reports, working with
I nsurance Companies, Doctors and Attorneys.
• Safety Compliance officer for 5 companies
Was able to lower insurance mod from State Fund to 1.02
M isc – For 5 Companies
• Maintaining all files for t rucks and equipment, supplying
equipment numbers, all registrations, IFTA, DOT PA. Etc.,
T itles, keys, t raffic violations, EZ pass.
• Maintaining all company files, corp. codes, appraisals, deeds,
t axes etc.
• Maintaining all cell phones and digital cameras.
• Was responsible for accounts receivable an accounts payable
u ntil 2004
Companies became too large and moved to Human Resource
D irector.
• Managed all checking accounts until 200.
Companies became too large and moved to Human Resource
D irector.
Feb. 1980
A ug. 1998 First Jersey Bank
B ranch Manager
• Responsible for the operations of 2 branches overseeing tellers
and
service representatives.
• Prepared reports to include meeting sales goals.
Branch received 1/ goal incentives every quarter.
• Conducted cold calling on business prospects for new accounts.
I ncreased new business by 25%.
• The bank encountered numerous takeovers and mergers; I was
r esponsible for smooth t ransition of staff (to include t raining)
t hru mergers.
P icked to do up to 3 month t raining offsite, NY, North
J ersey
• Open new accounts, sold investments started as teller, head
t eller, customer service, asst. manager.
Education:
H igh School
Associates Degree in Business and Finance
A nnuity License
Real Estate License
Professional Skills:
K nowledgeable on numerous computer programs such as Word, Excel
w indows,
M i llennium, Quick Books and Maxwell. Fax machines and copiers
Interest: T raveling
References: Available upon request
Contact this candidate