Customer Service High School

Katrina A Newhouse

*** ************ ***, ****** ** 15061

724-***-****

Summary of Qualifications

Management

. Can effectively function as a contributing team member and support

the goals of the organization

. Experienced in goal planning/setting and able to effectively motivate

and challenge employees to meet/exceed performance expectations

. Experienced in meeting planning and meeting facilitation

. Can coordinate scheduling to accommodate business needs

. Has effectively ran a team of over 20 employees

. Comfortable with addressing large groups and public speaking

. Can motivate teams to meet the goals of the organization

. Experienced in inventory, retail, and auditing

Skills

. Excellent business writing, communication and presentation skills

. Has the ability to adapt to change quickly. Learns new criteria

quickly and sufficiently. Has a great ability to multi task.

. Developed high customer service skills due to the time spent working

in retail and health insurance. Both have aided in developing of

managerial responsibility and to handle workload with urgency and

accuracy.

. Excellent computer skills. Equipped in the Microsoft Office program

and maintains high quality in accurate typing skills. I have taken

classes in the Microsoft Excel and Microsoft Word programs.

. Strong verbal and written communication

Other

. Adept at thinking both strategically and creatively

. Strong moral work ethic

. Able to multi-task and maximize use of time to achieve successful

outcomes

. Self motivated and goal oriented.

. Strives for learning new things

Objective

. To obtain a position requiring more knowledge base and an increase in

responsibility as well as work load

Education

. Graduated from Rochester Area High School in June of 2004. Future

plans are to continue working towards Associates Degree at the

Community College of Beaver County for Business Management. Then

eventually working towards Bachelors degree.

Employment History

Coventry Health Care : May 14, 2007 - present

Duties Performed - Customer Service, Data Entry, Training Skills,

Organization of training classes, supervisor duties, team function

responsibilities

Explanation of Job:

. Participated in writing Process Flows of direction

. Required to complete issues of escalations on a daily basis

. Accomplishes work load daily with little or no supervision

. Hosted numerous training classes for teammates

. Participating in testing of systems during company transition

. Maintained a High Quality Score of a 99.7% in all work

. Responsible for organization and tracking of files

. Completes Projects with urgency and accuracy

. Responsible for supervisor duties

. Responsible for making sure all inventory is completed with urgency

and accuracy by employees

Wal Mart: October 29, 2004 to May 2007

Duties performed- Customer service, retail, inventory checks, ordering,

schedule making and cooking.

Jays Restaurant - 09/2007 - 07/2008

Duties performed - Server, Customer Service, Hostess, Responsible for

closing

Celestes Tavern March 2007 thru April 2010

Duties Performed - Bartending, Cooking and maintaining the Bar, responsible

for closing, schedule making and pay roll

Uni Mart: July 2003 thru November 2004

Duties Performed- Customer service, retail management, schedule making, pay

roll and ordering.

Long John Silvers: January 2002 thru August 2003

Duties performed- Customer service, cooking and coordinator training.

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