Customer Service Manager

Michael W Shottafer

**** **** ***** ****, *** Vegas, NV 89156

702-***-**** E-Mail: **********@*****.***

Education:

ITT Tech Henderson, NV GPA: 3.48

March 2011

Associate of Applied Science, IT/Computer Networking Systems

Eastern Maine Technical College Bangor, ME

May 1992

Associate of Applied Science, Automotive and Heavy Equipment Technology

Associations:

Student Senator at Eastern Maine Technical College

Community Recreation Advisor on Bangor Hydro's Basin Mills Hydro-electric

Dam

Member of National Technical Honor Society, ITT Technical Institute

Skills:

Windows 9X Windows XP

Windows Vista Windows

System 7

Microsoft Excel Microsoft

Office

Work Station Troubleshooting Internet

Explorer 8.0 and 9. 0

Microsoft Server2003 Network Cabling

WAN/LAN Technologies

Service and Support

Network Security/ Active Directory

Small Office Network and PC Construction

Volunteer Technical Projects:

Designed Cabling and built PC's for Small Office Network, Duval Teachers

United, Jacksonville, Fl June 1994

Technical Projects:

Constructed Physical and Network Security for 5 Office Medical Group Merger-

Final Capstone Class Project, ITT Technical Institute

August 2011

Bangor Hydro-Electric Electric Truck Conversion Project, Eastern Maine

Technical College May 1992

Work Experience:

Supervising Manager

Casper Cleaning Service - Henderson, NV

July 2005 - February 2010

. New Employee Training and Supervision, New Job Bids

. Invoicing, Supply Management

Night Parts Service Manager

Auto Zone - Boulder Highway, Las Vegas, NV

February 2008 - August 2008

. Supervised and Trained Customer Service Representatives

. Provided the right parts and information to the customers

Closing Paperwork and reconciliation, Payroll Processing

Night Parts Service Manager

Auto Zone - Boulder Highway, Henderson, NV

August 2006 - February 2008

. Supervised and Trained Customer Service Representatives

. Provided the right parts and information to the customers

. Closing Paperwork and reconciliation, Payroll Processing

Senior Technical Support Representative

America Online, Inc. - Jacksonville, FL

August 1996 -- August 1998

. Assisted customers with questions on billing and software issues

. Technical Support for DOS, Win3.11, Windows 95 and Mac OS 7

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