Sales Manager

RICHARD PHILLIPS

Home ***- *** - **** *** ***** Road

Cellular 989 - 413 - 8860 Owosso, MI 48867

*************@*****.***

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Professional Highlights

General Manager 2002 to Present

Staples Burton, Michigan

Easily establish rapport with people of all ages, cultures, and beliefs.

Earned a reputation as a valuable and cooperative coworker by: being fair,

honest, and willing to help others when needed; effectively resolving

conflicts at appropriate times; and assisting new managers and other staff

to become familiar with policy and operations. Helped prioritize work

schedules and delegated assignments. Interviewed and evaluated personnel.

Modified time lines and work schedules according to company needs.

Interviewed and evaluated job applicants. Responsible for profit

attainment, financial and operational planning, payroll and employee

performance. Increased the effectiveness and professionalism in each

position held. Well-developed management skills. Utilize all assets and

resources available, maximizing employee productivity and performance to

achieve corporate goals and objectives. Increased staff productivity and

technical ability through effective training. Conducted weekly staff

meetings. Hired, trained, and supervised a staff of 22. Earned respect with

a proven ability to obtain high performance levels from employees while

maintaining a pleasant working atmosphere. Responsible for assessing staff

adherence to policy standards. Comfortable motivating and supervising

culturally diverse work forces. Consistently able to obtain high

productivity from employees. Defined and closely monitored short and long-

term goals and objectives for all departments. Personally addressed

customer complaints upon escalation by assistant managers. Managed 18 sales

and support staff to perform all aspects of retail store operation.

Determined product lines, maintained inventory levels, managed vendors,

designed marketing and sales campaigns, oversaw merchandising, and

supervised assistant managers and business services team. Coached and

mentored employees on business development, personal growth and performance

management. Supervised management staff, emphasizing sales performance and

high standards of store operations. Helped coordinate remodeling and

relocating efforts in older stores. Supervised 25 sales staff including

truck drivers / distribution, office personnel, sales associates,

maintenance and consultant. Trained management personnel in operations and

supervision. Managed store operations, marketing, advertising and sales.

. Was able to attain a 12% sales growth throughout the economic down

turn in an area that was experiencing 18% unemployment.

. Took over operations of an underperforming store and was able to

produce positive results in 11 months, by rebuilding and retraining the

entire staff.

. Drove customer satisfaction levels from 67% to 93% through focused

customer interaction from the entire staff through coaching and training.

. Implemented structured selling which increased the average customer

spends per transaction from $26 dollars per transaction to $34 per

transaction.

. Was able to decrease labor costs by 4% without impacting customer

service by increased associate productivity.

. Encouraged and trained associates for internal promotions which were

used to fill various positions throughout the company.

. Successfully relocated the store to a new location while maintaining

daily operations and sales throughout the transition.

. Drove sales in a company sponsored contest to win the top spot in the

division and 9th in the company.

. Developed programs in our store that were implemented throughout the

entire company. These were programs to help aid in helping to identify

potential customer development.

. Co founded a nonprofit group and was able to get a $250,000 grant to

fund local artistic events and provide employment for a staff of 6 people

for our local community..

Volunteer Work History

Manager 1988 to 2002

Quality Farm & Fleet Owosso, Michigan

Vice President 1976 to 1982

Developmental Center of the Arts Owosso, Michigan

Group Leader 1976 to 1988

Schmelzer Corp St Johns MI

Education History

Education

Western Michigan University Kalamazoo, Michigan

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