Project Manager Management
Resume:
DEBORAH (DEBI) L. BLUE Phone: 303-***-****
**** ***** ******** ****** ****: 303-***-****
Littleton, Colorado 80123 Email: ********@*****.***
BACKGROUND SUMMARY
Diversified experience in the insurance industry. Areas of expertise
include commercial property & casualty lines of coverage, specializing in
coverage specific to nonprofits organizations and claims management.
Excellent negotiation, communication, and interpersonal skills.
PROFESSIONAL EXPERIENCE
NONPROFIT RESOURCES, Denver, Colorado 2002 -
2010
Insurance Consultant
Worked exclusively with 501(c)(3) charitable nonprofit organizations in the
State of Colorado to determine their insurance needs and secure coverage to
meet those needs.
o Met with clients to review the organization's mission, vision and day to
day operations and recommended lines insurance coverage that would best
protect the organization's assets, employees, volunteers and clients.
o Worked directly with the carriers to ensure that quotes were adequate,
appropriate and cost effective to meet the client's needs.
o Maintained relationships with the clients after their policies were in
place to make necessary policy changes.
o Prepared and delivered presentations to educate employees and board
members on the organization's coverage.
o Facilitated the claims process between the clients and carriers to reach
mutually acceptable resolutions.
o Consistently recognized by clients as "the expert" in insurance for
nonprofits.
o Maintained a 95% retention rate on all lines of coverage.
MARSH & McLENNAN, INC., Denver, Colorado 1996 - 2002
Account Manager, National Claims Consulting Division
Oversaw all facets of the claim management process on behalf of Lucent
Technologies and Avaya Communications across all lines of insurance
coverage.
o Selected by Lucent and Avaya Risk Management as the single point of
contact between the Risk Management team, Denver Dedicated Claims office
and the Marsh New York claim consulting organization.
o Reconciled claim reserves and payments in excess of $50 million on a
monthly basis for Lucent's and Avaya's captive insurance companies.
o Managed a portfolio of high exposure domestic and international claims
involving automobile and general liability, product liability, first
party property damage, marine cargo/transit and litigation. Litigated
case management responsibilities included:
. Participating in the Lucent Risk Management Litigation Team.
. Facilitating the design of a web-based litigation management system.
. Collecting and summarizing discovery materials.
. Reviewing, analyzing, and organizing case documentation.
o DEBORAH (DEBI) L. BLUE Page Two
AT&T, Denver, Colorado
Claim Specialist, Risk Management 1995 - 1996
Managed a portfolio of claims brought against AT&T.
o Investigated auto and property claims against AT&T to determined
liability and negotiate settlement.
o Worked with in-house and outside counsel on litigated matters.
o Pursued subrogation against parties responsible for damage to AT&T
property.
Facilities Manager, Global Real Estate Department 1985 - 1995
Oversaw all facilities management functions for 65 AT&T leased facilities
in Colorado, Wyoming and Utah.
o Developed and tracked location specific operating budgets in excess of $5
million.
o Negotiated and maintained vendor contracts for all leased locations to
insure service level and pricing compliance.
o Interfaced between AT&T tenants, contractors and building management on
office relocation, tenant complaints and special requests.
o Project manager for tenant finish.
o Supervised mailroom and building engineering staff.
o Recognized as the 'Customer Satisfaction' leader for the Western Region
Global Real Estate Department.
o Consistently evaluated at an outstanding performance level.
o
EDUCATION
BS, Business Administration: Management, Magna Cum Laude
(Minor in Psychology), Regis University, Denver, Colorado, 1997
PROFESSIONAL DESIGNATION
Colorado Insurance Producer License, Property and Casualty
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