Customer Service Quality Assurance

Krystle Prophet

*** ******* ****

Columbia, SC **223

803-***-****

***********@*****.***

Objective: To obtain a position with a company that has an opportunity for

professional growth.

Skills:

. Knowledge of medical office procedures, medical terminology and

coding.

. Can perform minor lab tests

. Can accurately obtain and monitor vital signs and administer EKGs.

. General office duties such as filing, appointment scheduling and

answering phones.

. Strong at multi- tasking; detail oriented.

. Proficient with Microsoft Word, Excel and Publisher.

. Working knowledge of an office environment.

Experience:

USC University Specialty Clinics

Columbia, SC

Medical Records

April 2011 to Present

. Alpha and numerical record filing

. Preparing patients charts

. Pulling files

. Customer service

. Answering phones

. Computer data entry

United States Census Bureau

Columbia, SC

Field Operations Clerk

May 2010 to August 2010

. Performed clerical operations such as preparing enumerator assignments.

. Data entry and checking training materials.

. Handling a high incoming call volume.

Bose Corp.

Blythewood, SC

Line Operator

November 2007 to December 2008

. Responsible for maintain quality production and assembly.

. Conduct routine checks for quality assurance.

Dowdy Dental Group Externship

Columbia, SC

. Filing, answering phones call

May 2006

. Making appointments

. Calling in insurance claims

Education: Centura College

Columbia, SC

Licensed Medical Assistant

2008

Ridgeview High School

Columbia, SC

Diploma

2004

References: Available upon request

Contact this candidate