Customer Service Sales

Donald P. Dunaway

**** * ********* ***, ***., #4

Houston, TX 77004

Phone: 214-***-****

Email: ********@*****.***

OBJECTIVE

Seeking an entry-level job in management where my leadership, communication

and organization skills, problem solving abilities will increase sales

volume and overall operations for a company.

SUMMARY OF QUALIFICATIONS

. Over 2 years of customer service and leadership experience

. Self-motivated professional with the ability to multi-task

. Outgoing, energetic, problem-solver who possesses high morals and

integrity

. Excellent oral and written communication skills

. Proficient in Microsoft Word, Excel, and PowerPoint

EDUCATION

Candidate for the Bachelor of Business Administration in Management - May

2011

Texas Southern University- Jesse H. Jones School of Business, Houston,

Texas

Courses taken included:

Entrepreneurial Management Human Resources Management

Financial Management

Accounting I & II International Management

Statistics

Naaman Forest High School - May 2004

Garland, TX - Graduated top 10% of class

WORK EXPERIENCE

Kroger, Houston, Texas - Customer Service Representative - July 2008-

Present

. Cashed checks, processed withdrawals or transfers, verified signatures

and account balances.

. Processed customer transactions using point of sale (POS) computer

system.

. Performed POS computer system file maintenance and processed account

holds.

Citi Trends, Houston, Texas - Sales Associate - May 2007- June 2008

. Ensured that each customer received outstanding service by providing a

friendly environment such as greeting and acknowledging of every

customer, maintaining solid product knowledge, and maximizing

operational store efficiency.

. Maintained awareness and execution of all the store promotions and

advertisements.

. Assisted in store merchandise moves, merchandise display maintenance,

and general store housekeeping.

ACS, Houston, Texas - Customer Service Representative - June 2006- April

2007

. Provided support to the sales team, ensuring all sales and service

objectives were met.

. Responsible for customer service in the cellular phone division.

Duties included answering customer inquiries, problem solving, and

providing detailed information on cellular plans and features.

. Interacted with customers to establish new accounts and communicate

ACS customer billing guidelines.

. Generated 30% repeat business through successful client follow-up.

ASSOCIATIONS & AFFILIATIONS

Member - Family and Community Leaders of America (FCCLA), Garland, TX- 2002-

Present

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