Customer Service Assistant

Vanessa Scarpelli PO Box ***** Spokane, WA *****

Resume-willing to relocate ****************@*****.***

OBJECTIVE: Seeking permanent employment at a reputable and upstanding organization to use my

analytical and technical skills to support the company’s objectives and gain expertise in the field of

accounting.

EDUCATION

Eastern Washington University Spokane, Washington-9/2006 – March 18th, 2011

Bachelor of Science Degree in Accounting, Minor in economics, GPA: 3.0

1 of 4 CPA exams completed, scheduled for second exam July, 2011

PROFESSIONAL EXPERIENCE

Inland Northwest Blood Center, Spokane WA. 6/2004 – present

Staff Accountant-Internship

(February 21, 2011-Current)

Month/quarter end bank statement reconciliations

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Purchase order processing and invoice reconciliation

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Analyzes and reconciles routine data to support preparation of financial statements

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Reviews standard operating procedures and makes efficiency recommendations

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Fixed Asset inventory reconciliations

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Administration Assistant for Transfusion Services Laboratory

(10/2009 to present, part time)

Reviews/analyzes source documents for accuracy

Coordinate the timely delivery and pickup of blood products using multiple couriers several times daily.

Provide friendly and helpful customer service to clients both in person and on the phone

Assistant Operations Supervisor of Donor and Patient Services

(December 2005-October 2009)

Supervised 30 employees, directed scheduling and equipment logistics

Assisted interviewing and hiring staff, performed yearly evaluations of supervised employees

Managed implementation of new acquisitions and technological upgrades

Developed, reviewed and facilitated the implementation of Standard Operating Procedures

Coordinate and lead department training meetings and continuing education programs

ZLB Plasma Centers, Spokane, WA 2/2002 – 6/2004

Assistant Floor Supervisor

Supervised blood collection floor, responsible for 12 staff accommodating 150-200 donors per day

Maintained compliance with standard operating procedures and state and federal regulations

Assisted with employee training and maintained competency

COMPUTER SKILLS

Expert: Word, Excel and Outlook Moderate: PowerPoint, Oracle, Kronos, Access, 70 wpm

ASSOCIATIONS: American Association of Women Accountants/ Beta Alpha PSI

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