Customer Service Administrative Assistant

DIANNE L. SABERNIAK

**** ****** ******

Pearland, TX 77584 1820

832-***-**** home

210-***-**** cell/message

Email: *********@*****.***

OBJECTIVE Seeking rewarding and challenging position utilizing my highly valued skills and abilities.

WORK EXPERIENCE

Temporary and Part Time 5/2660 to Present

Position: Administrative Assistant 2/1/2011 4/29/2011

Christian Alliance for Humanitarian Aid, Inc.

2339 Commerce Street

Houston TX 77002

Contact: Dr. Rodney V. Anderson, Vice President 832-***-****

Answer phones, greet visitors, type letters, data entry of incoming and outgoing contributions (food, clothing,

etc.), QuickBooks and Excel assistance on filing of 990. Used Microsoft Outlook and also cbeyondonline for

setting up new user email accounts/passwords. Used Microsoft Word and Publisher for creating letters,

brochures and business cards for staff and board members. Notary services provided.

4/5/2009 1/28/2011

Position: Rural Carrier Associate (guaranteed Wednesday only)

United States Post Office

2700 Cullen Blvd

Pearland, TX 77584

Contact: Karen Parson, Postmaster 281-***-****

Sort mail for 500+ business and residences in cases; pull down mail in trays; load mail and packages into mail truck. Deliver

mail, packages, certified letters, express mail (scan delivery confirmations) and pick up raw mail. Return to office and sort mail

into tubs.

9/27/2008 4/04/2009

Position: Rural Carrier Associate (guaranteed Saturday only)

United States Post Office

10190 US Highway 87 South

Adkins, TX 78101 1905

Contact: Jesse Garcia, Postmaster, Adkins, TX 210-***-****

Sort mail for 520 customers in cases; pull down mail in trays; load mail and packages into my personal vehicle. Deliver mail

on a 69 mile route (Route 3) in Adkins, Texas.

1/10/2008 – 6/13/2008

Position: Admin Coordinator

Adecco Temp Agency

12015 San Pedro #100

San Antonio, TX 78216

Contact: Karen Reed 210-***-****

Worked at the Southwest Research Institute, Fuels and Lubricants Division in the General Reports Section. Responsibilities

include running Excel macros to produce reports for numerous tests run for various companies. Creating billing sheets for the

various tests and distributing to billing and shipping (for storage of parts/fluid samples) and reproducing the reports to be mailed

out are part of the associated duties.

5/2006 – 3/2007

Position: Secretary

Westaff Temp Agency

1300 Sylvan Avenue Suite C12

Modesto, California 95355

Contact: Denise Sullivan 209-***-****

Worked six weeks at the City of Modesto, Transit Division and very quickly learned the services provided to the public with the

different offerings of bus passes (student, regular and senior/disabled). Took care of individual requests by mail and assisted in

filling large orders for outlets. Set up filing system for new fiscal year, both hard copy files and computer files (made new FY

revisions and linked Excel documents for reporting purposes).

Began working September 12, 2006 on a two week assignment and worked through March 23, 2007 with The Wine Group in

Ripon for Human Resources Department (Kristin Mesker). Worked as receptionist, assisted with filing of medical, personnel

and Workers Compensation documents for 400+ employees and assisted with data entry for conversion to UltiPro System for

Human Resource and payroll data. My husband accepted employment with the City of San Antonio and our relocation resulted

in my leaving this long term temporary position.

Full Time Employment 2/1989 to 4/2006

2/22/1990 – 4/30/2006

Position: Secretary/Customer Service/Receptionist/Cashier

Aerospace Machinists Dist Lodge 751

9125 15th Place South

Seattle, Washington 98108

Contact: Laura Williams 206-***-****

Sixteen years experience at the IAM&AW [Boeing union]. Worked in the following positions: dues office, switchboard operator,

Secretary to President, Secretary to IAM CARES [Center for Administering Rehabilitation and Employment Services];

Applications Assistant, Secretary/Receptionist/Cashier for branch offices in Auburn and Renton, Washington (3/1997 4/2006).

Work in the branch offices was 90% customer service for our members and Stewards. Worked independently much of the time

in this position, as my supervisors were in the Boeing plants working with members/Stewards & management. Maintained

membership data records. Drafted correspondence using Microsoft Word and used Outlook for scheduling appointments.

Attended evening Council meetings twice monthly; took minutes on a lap top and prepared minutes for review and signature by

the Secretary Treasurer. Prioritized and handled multiple tasks simultaneously while assuring consistency. Participated in

negotiations for two contracts with management for the secretarial bargaining unit. Performed Notary services for union

members. The last 9 years, had direct contact with Boeing managers in resolving issues regarding re employment rights as a

result of lay off and tracking down members suspected of job abandonment. Also assisted in processing Aetna Disability

paperwork and providing Union Privilege program offering information and Employee Assistance Program packets to members.

9/1978 – 2/1989

Position: Legislative Secretary/Contract Admin Assistant

Washington Education Association

32032 Weyerhaeuser Way South

Federal Way, WA 98001

Contact: Manny Bosser 253-***-****

Over 10 years work experience with the Washington Education Association [teachers’ union]. Worked two years at the

Legislative office in Olympia. Transferred to the headquarters office in Federal Way, Washington, and worked as Contract

Administration Assistant to the Grievance Coordinator for 8 years. Read arbitration decisions and provided abstracts to

Teacher Representatives in the 24 branch offices in the state. Maintained accounting records for processing of arbitration

billing and maintained an index cross referencing over 500 arbitration decisions. Assisted the President’s office with

proofreading of Council Meeting minutes.

EDUCATION Galveston College, 4015 Avenue Q, Galveston, TX 77550

Some College Coursework Completed

Major: Business Administration

Ball High School, GISD, PO Drawer 660, Galveston, TX 77553

JOB RELATED Access 2000 – Level 1 (14 hour course) 5/06/2004

TRAINING Word 2003 – Level 1 (4 hour course) 5/19/2004

Outlook 2003 – Level 1 (4 hour course) 5/19/2004

Word Processing class (16 hours) 5/23/1984

Professional Educational Growth Services – Assertive Communication Skills 6/04/1981

ADDITIONAL INFO Word, Outlook, Excel, Publisher, AS400 Personal Communications iSeries Access for Windows Version

5.5 – knowledge intermediate to advanced.

REFERENCES Provided upon request

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