Customer Service Office
Resume:
Sharon Henrichs
Portland, OR **266
*********@*******.***
QUALIFICATIONS
• Polished Receptionist/Office Assistant with 10 years of office experience
• Excellent customer service & organizational skills
• Works well under pressure
• Honest, dedicated, friendly, prompt, hardworking and always willing to help out
• Ability to work with little or no supervision
• Self Starter, quick learner and able to multi-task
• Experienced in Microsoft Word, Excel and Outlook
RELATED SKILLS AND EXPERIENCE
Professional Qualifications:
• Operating a 5 line switchboard with external and internal phone calls
• Interfacing with clients in a polite and professional manner
• Alpha and numeric filing
• Maintaining the office copiers, fax machines and phones
• Ordered, organized and maintained the office supplies inventory
• Responsible for updating and maintaining phone list to ensure staff always has the ability
to connect
• Scheduled meetings and maintained cleanliness of the conference room
• Helped accounting stay on schedule with coding invoices by sorting and stamping
incoming invoices, which was especially crucial on the monthly invoice day
• Scheduled and coordinated office moves with little disruption to the rest of the office to a
growing business.
• Communicated with the building landlord for maintenance needs and other necessary
functions
• Managed couriered document deliveries by internet and phone
• Strong Skills in communicating effectively with contractor, customers, and third party
vendors
• Maintained communication with after-hours cleaning staff
• Timely collection and distribution of incoming and outgoing packages and mail
• Unlocked and locked the front doors of the building at the beginning and closing of each
business day
• Putting together the company monthly calendar for birthdays, anniversaries and company
events
• Prepared outgoing UPS and Fed Ex packages
CUSTOMER SERVICE
• Produced copy jobs of various sizes
• Listened and answers customers’ questions
EMPLOYMENT HISTORY
Receptionist/ Office Assistant
Emerick Construction (General Construction) Portland 11/09-8/10
Answered & transferred phone calls from a multi line phone, sorted and distributed incoming
mail, prepared outgoing mail by posting it by cost code, distributed faxes, ran faxes to the bid
room on bid day, entered Home Depot and gas receipts for the COO and accounts payable, Filed
vendor checks, filed contract filing, scanned various documents for emailing purposes to
employees
Receptionist
Legend Homes ( New Construction) Portland 9/05 – 2/09
Answered and transferred phone calls from a multi line phone, distributed incoming faxes,
maintained office supply inventory and ordered office supplies, scheduled and maintained
cleanliness of the main conference room, helped with marketing mailers, maintained office
copiers and fax machines, sorted and stamped incoming invoices for accounting, assisted with
outgoing packages via UPS or Fed Ex, greeted incoming visitors and clients
Receptionist
Portland Freightliner(Truck Dealership) Portland 8/4 – 9/05
Answered and transferred calls from a multi line phone, distributed faxes to the appropriate
person, prepared monthly statement for mailing typically over 1000 each month, looked up
missing invoices at customer’s request, daily filing of dept invoices, sorted and distributed
incoming mail, greeted visitors
EDUCATION
Beau Monde College of Hair Design Portland Nail Technology
1995
License
Portland Community College Portland General Studies 1994
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