Customer Service Administrative Assistant
Resume:
MARTHA E. SMITH
Objective
To obtain a job utilizing my personal skills in order to become a Receptionist in a way that would
provide room for growth and development.
Qualifications
Over eleven years of professional Word Processing Specialist, Receptionist and Customer Service
experience to include the following skills:
Ability to operate general phones and switchboard
Ability to multi-task
Ability to use general Office Equipment including a personal home computer, printer, fax, copy
machine and 10-key calculator
Ability to use Microsoft Office Suite and other PC related software
Ability to speak, read and write the english language fluently
Ability to handle confidential information
Distribute packages and mail
Prepare letters and packages for mailing, including the use of mail merge to create multiple letters at
one time
Education in handling payroll and accounts payables
Experienced in processing accounts receivables
Prepare and process bank deposits and post payments
Sorting and filing docments
Ability to work under little or no supervision
Employment
2000-2001
Grand & Benedict s, Inc. Credit/Collections Specialist Portland, OR
Collections of all past due accounts
Processed credit applications and invoices
Assisted customers with their accounts
1995-2000
Internal Audit Bureau Accounts Receivable Analyst Hamlin, PA
Researched and Audited invoices
Processed write-offs approved by Sales Representatives
Data entry and maintenance of deduction information
Prepared monthly reports and letters to Sales/Representatives/Customers
Wells Fargo Bank Consumer Collections Specialist Hillsboro, OR
Collections on accounts
Utilized auto-dialer and on-line computer system
Made payment arrangements and processed them over the phone
Resolved problems as required
Education
1981 Western Business College Portland, OR
Diploma: Executive Secretary/Administrative Assistant
4725 W. Powell Blvd., 225 Gresham, OR 97030 503-***-****
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