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Manager Customer Service

Location:
Allentown, PA, 18103
Posted:
June 09, 2011

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Resume:

Blake Martin

**** **** ******** **.

Allentown, Pa 18103

610-***-****

abhdgi@r.postjobfree.com

OBJECTIVE

SOLUTIONS-FOCUSED TEAM MANAGER WITH DYNAMIC LOGISTICAL AND TECHNICAL SKILLS

EAGER TO CONTRIBUTE TO THE SUCCESS OF A PROGRESSIVE ORGANIZATION SEEKING A

DRIVEN TEAM PLAYER.

PROFILE

. PLAN AND MANAGE DAILY OPERATIONS, DEVELOPING HIGH TALENT TEAMS IN SUPPORT

OF OPERATIONS

. Create training programs and train personnel in areas such as general

welfare, equipment installation and operations and general recordkeeping

. Excel at scheduling and dispatching staff, equipment and parts in support

of installation/maintenance activities

. Exceptional inventory manager of everything from small telecommunications

parts to transport vehicles

. Excellent communicator capable of bridging communications between and

across organizational lines

. Demonstrated superior customer service in evaluating, addressing, and

resolving multifaceted issues

PROFESSIONAL EXPERIENCE

CINTAS CORPORATION - EMMAUS, PA MARCH 2008- MAY 2011

Production Supervisor

. Train and direct individuals who perform entry level, factory work

positions

. Responsible and accountable for daily production flow and bottom line

results

. Meet daily productivity and quality requirements and maintain inventory

control

. Maintain safety in the plant and ensure compliance with OSHA standards

and regulations

. Lead the day-to-day operations for an assigned department and prioritize

production requirements

. Coach, recognize, and motivate plant floor Business Partners to help the

plant meet and exceed cost, productivity, quality, morale, and delivery

targets

KidsPeace - Schnecksville, Pa

October 2007 - April 2008

Adolescent Treatment Tech/Counselor

. Prepared treatment plans along with weekly treatment summaries

. Case Incident Reports done for several clients on a daily basis

. Kept individual records for clients that I was solely responsible for

throughout their time at KidsPeace

. In charge of weekly presentations and lesson plans for the clients in

both the Peer Progress Group and Thinking For A Change Group

. Provided crisis intervention and consultation

. Served as a positive role model for the clients while assisting in

completion of all daily living responsibilities

. Implemented rehabilitation programs designed to help facilitate a smooth

transition for children who would return to their regular families and

schools upon completing their term at The Glen Mills School

United States Air Force - Japan, Iraq, Kuwait 2003-2007

Entry Control Alarm Dispatcher, 2006-2007

. Developed a high talent response team by overseeing all dispatch efforts

including employee training, equipment management, data entry and daily

operations oversight

. Applied project management expertise to scheduling, coordinating and

dispatching crews to a variety of calls from customers, employees and

guests

. Prioritized all calls and respond appropriately to situations by

coordinating efforts among internal staff and local police, paramedic and

fire agencies

. Provided risk mitigation by monitoring emergency radio communications

from the field and acting as a liaison between first responders, police,

fire and emergency medical personnel, as well as providing follow-up on

field actions and responses

. Maintained detailed records including documenting incidents, maintaining

field staff schedules, tracking manpower, and reporting project status to

senior management

. Ensured only authorized personnel enter restricted areas, as well as

maintain records of authorizations and clearances for all personnel

Customs Border Clearing Agent, 2004-2005

. Examined passports and interviewed travelers in order to determine

eligibility for admission, residence and travel within the continental

U.S.

. Inspected cargo, baggage, and personal articles entering or leaving U.S.

for compliance with revenue or U.S. Customs Service regulations

. Interpreted and explained laws and regulations to travelers, immigrants,

shippers and manufacturers.

. Detained anyone in violation of customs or immigration laws, arranged for

legal actions, and located and seized contraband and unclaimed property

. Recorded and reported all daily and situational activities, findings,

transactions, violations, discrepancies, and decisions

. Demonstrated excellent communications skills in resolving problems or

offering alternative solutions

Security Forces Manager, 2003-2007

. Employed and promoted a collaborative team of professionals operating as

first responders to accidents and disasters

. Lead the team responsible for performing human, capital and physical

asset protection and security

. Operated and managed the team in the operation, use and maintenance of

telecommunications equipment and transport vehicles

. Trained, scheduled, and coordinated with other commanders and others in

the protection of resource movements as well as monitoring Closed Circuit

Television (CCTV) and alarm systems

. Applied diligence toward the protection of personnel, resources and

nuclear/conventional weapons systems

. Actively created and supported a collaborative team environment to ensure

highest level of client servicing and satisfaction

Skills/TRAINING

. OSHA 10 HOUR COURSE CERTIFICATION 2010

. Effective Communication

. First Aid & CPR certification 2009

. Records and Information Management

. Microsoft Word, Excel, Office

. Crisis/Conflict Management

. Typing 55-60 wpm

. ASP Certification Course, Armament Systems and Procedures, 2005

. Customs Border Clearance Agent, United States Air Force, 2004

. Law of Armed Conflict, United States Air Force, 2004

. Security Forces Advanced Training, United States Air Force, 2003

. Armed Security for High-Priority Personnel

. Security & Emergency Response

. Crowd Control/Disorder Control (DCT)

. Dispatching Vindicator Alarm System Controller

. Qualified as a Marksman in M9/M4 and M-16 assault weapons

. Effective Communication

. Specialized Military Training

Education and Training

LEHIGH COMMUNITY COLLEGE

Course work completed towards Criminal Justice degree

References

AVAILABLE UPON REQUEST



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