Manager Customer Service
Resume:
Blake Martin
Allentown, Pa 18103
************@*****.***
OBJECTIVE
SOLUTIONS-FOCUSED TEAM MANAGER WITH DYNAMIC LOGISTICAL AND TECHNICAL SKILLS
EAGER TO CONTRIBUTE TO THE SUCCESS OF A PROGRESSIVE ORGANIZATION SEEKING A
DRIVEN TEAM PLAYER.
PROFILE
. PLAN AND MANAGE DAILY OPERATIONS, DEVELOPING HIGH TALENT TEAMS IN SUPPORT
OF OPERATIONS
. Create training programs and train personnel in areas such as general
welfare, equipment installation and operations and general recordkeeping
. Excel at scheduling and dispatching staff, equipment and parts in support
of installation/maintenance activities
. Exceptional inventory manager of everything from small telecommunications
parts to transport vehicles
. Excellent communicator capable of bridging communications between and
across organizational lines
. Demonstrated superior customer service in evaluating, addressing, and
resolving multifaceted issues
PROFESSIONAL EXPERIENCE
CINTAS CORPORATION - EMMAUS, PA MARCH 2008- MAY 2011
Production Supervisor
. Train and direct individuals who perform entry level, factory work
positions
. Responsible and accountable for daily production flow and bottom line
results
. Meet daily productivity and quality requirements and maintain inventory
control
. Maintain safety in the plant and ensure compliance with OSHA standards
and regulations
. Lead the day-to-day operations for an assigned department and prioritize
production requirements
. Coach, recognize, and motivate plant floor Business Partners to help the
plant meet and exceed cost, productivity, quality, morale, and delivery
targets
KidsPeace - Schnecksville, Pa
October 2007 - April 2008
Adolescent Treatment Tech/Counselor
. Prepared treatment plans along with weekly treatment summaries
. Case Incident Reports done for several clients on a daily basis
. Kept individual records for clients that I was solely responsible for
throughout their time at KidsPeace
. In charge of weekly presentations and lesson plans for the clients in
both the Peer Progress Group and Thinking For A Change Group
. Provided crisis intervention and consultation
. Served as a positive role model for the clients while assisting in
completion of all daily living responsibilities
. Implemented rehabilitation programs designed to help facilitate a smooth
transition for children who would return to their regular families and
schools upon completing their term at The Glen Mills School
United States Air Force - Japan, Iraq, Kuwait 2003-2007
Entry Control Alarm Dispatcher, 2006-2007
. Developed a high talent response team by overseeing all dispatch efforts
including employee training, equipment management, data entry and daily
operations oversight
. Applied project management expertise to scheduling, coordinating and
dispatching crews to a variety of calls from customers, employees and
guests
. Prioritized all calls and respond appropriately to situations by
coordinating efforts among internal staff and local police, paramedic and
fire agencies
. Provided risk mitigation by monitoring emergency radio communications
from the field and acting as a liaison between first responders, police,
fire and emergency medical personnel, as well as providing follow-up on
field actions and responses
. Maintained detailed records including documenting incidents, maintaining
field staff schedules, tracking manpower, and reporting project status to
senior management
. Ensured only authorized personnel enter restricted areas, as well as
maintain records of authorizations and clearances for all personnel
Customs Border Clearing Agent, 2004-2005
. Examined passports and interviewed travelers in order to determine
eligibility for admission, residence and travel within the continental
U.S.
. Inspected cargo, baggage, and personal articles entering or leaving U.S.
for compliance with revenue or U.S. Customs Service regulations
. Interpreted and explained laws and regulations to travelers, immigrants,
shippers and manufacturers.
. Detained anyone in violation of customs or immigration laws, arranged for
legal actions, and located and seized contraband and unclaimed property
. Recorded and reported all daily and situational activities, findings,
transactions, violations, discrepancies, and decisions
. Demonstrated excellent communications skills in resolving problems or
offering alternative solutions
Security Forces Manager, 2003-2007
. Employed and promoted a collaborative team of professionals operating as
first responders to accidents and disasters
. Lead the team responsible for performing human, capital and physical
asset protection and security
. Operated and managed the team in the operation, use and maintenance of
telecommunications equipment and transport vehicles
. Trained, scheduled, and coordinated with other commanders and others in
the protection of resource movements as well as monitoring Closed Circuit
Television (CCTV) and alarm systems
. Applied diligence toward the protection of personnel, resources and
nuclear/conventional weapons systems
. Actively created and supported a collaborative team environment to ensure
highest level of client servicing and satisfaction
Skills/TRAINING
. OSHA 10 HOUR COURSE CERTIFICATION 2010
. Effective Communication
. First Aid & CPR certification 2009
. Records and Information Management
. Microsoft Word, Excel, Office
. Crisis/Conflict Management
. Typing 55-60 wpm
. ASP Certification Course, Armament Systems and Procedures, 2005
. Customs Border Clearance Agent, United States Air Force, 2004
. Law of Armed Conflict, United States Air Force, 2004
. Security Forces Advanced Training, United States Air Force, 2003
. Armed Security for High-Priority Personnel
. Security & Emergency Response
. Crowd Control/Disorder Control (DCT)
. Dispatching Vindicator Alarm System Controller
. Qualified as a Marksman in M9/M4 and M-16 assault weapons
. Effective Communication
. Specialized Military Training
Education and Training
LEHIGH COMMUNITY COLLEGE
Course work completed towards Criminal Justice degree
References
AVAILABLE UPON REQUEST
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