Human Resources Manager
Resume:
Marianne Provanzo, MBA
Brooklyn, NY 11238
Cell Phone 917-***-****
*********@***.***
Strategic Human Resources Generalist / Manager
Highly motivated, results oriented Human Resources professional successful
in managing the areas of Recruitment, Compensation and Business Partner /
Employee Relations. Strong business partner possessing excellent
leadership, teamwork, analytical, negotiation, communication and
interpersonal skills. Employee Relations: 3 years specific ER experience;
coaching & counseling employees and managers in performance and processes
improvement, disciplinary actions and dispute resolution. Recruitment: 5+
years experience driving candidate placements; developed behavioral
interviews, trained recruiters & managers; 6+ years managing function
including on-boarding and New Employee Orientation. Compensation: 3 years
experience managing department HR Manager / Functional Expert: 5+ years HR
management; 5+ years total HR experience.
Professional Experience
1/2010 - present
Human Resources Manager
Robert Derector Associates
New York, NY
. Human Resource professional for local architectural engineering firm
with 97 employees.
. Held meetings with upper management regarding employee promotion /
terminations
. Educate staff in assigned departments on HR issues (ADA, harassment,
I9, etc.)
. Helped introduce or explain new or revised HR policies; new State or
Federal laws and new or revised procedures
. Managed all phases of payroll administration and processing, benefit
analysis, Involvement with salary compensation
. Interacted with insurance vendors and outside customers to remedy
benefit or payroll problems
. Investigate and respond to employee relations issues such as employee
complaints, harassment allegations and discrimination complaints.
. Direct involvement with the new COBRA laws as well as searching for
3rd party to assist with transitioning of termed individuals
. Organized and conduct New Hire Employee Orientation, Annual Benefits
Enrollment sessions, fiduciary, COBRA administration and Human
Resource related projects as required
. Improved New Hire Employee Orientation by creating and enhancing Power
Point presentation
. Administered the hiring process including conducting interviews,
screening applications, and counseling employees, investigating
grievances or complaints and preparing reports as required
. Established business relationships to assist with departmental hiring
needs, staffing, training
4/2009 - 12/2009
Human Resources Generalist / Manager
Patriarch Partners LLC / Management Group
New York, NY
. Human Resource professional with over 5+ years of experience in all
facets of benefits, payroll operations, staff training for distressed
private equity firm with 75 employees.
. Consulted with CEO & CFO and various senior managerial staff to ensure
the policy compliance regulations, assisting management with
implementing HR initiatives
. Consulted with CEO & upper management on terminations and / or
promotions
. Involvement with salary compensation, Represented firm unemployment
compensation & DOL hearings
. Assisted on recruiting for various positions
. Helped introduce or explain new or revised HR policies; new State or
Federal laws and new or revised procedures
. Managed all phases of payroll administration and processing, benefit
analysis
. Interacted with insurance vendors and outside customers to remedy
benefit or payroll problems
. Direct involvement with the new COBRA laws as well as searching for
3rd party to assist with transitioning of termed individuals
. Organized and conduct New Hire Employee Orientation, Annual Benefits
Enrollment sessions, fiduciary, COBRA administration and Human
Resource related projects as required
. Improved New Hire Employee Orientation by creating and enhancing Power
Point presentation
. Administered the hiring process including conducting interviews,
screening applications, and counseling employees, investigating
grievances or complaints and preparing reports as required
. Conducted exit interviews to determine reasons behind separations
. Investigate and respond to employee relations issues such as employee
complaints, harassment allegations and discrimination complaints.
. Reviewed and updated employee handbook, creating personnel forms
. Addressed employee questions regarding payroll and benefits programs
such as vision insurance, health insurance, vacation, sick leave,
tuition reimbursement, FMLA
. Coordinated employee relations initiatives, administering morale
programs
1/2008 - present
HR Consultant
5 Stone Green Capital
Long Island City, NY
. Human Resource consulting professional for green real estate firm
. Recruited for the management of all levels of recruiting, interviewing
and selection
. Direct involvement with salary compensation and bonus structure
. Assisted in administering benefits, process payroll using ADP, FMLA,
COBRA, Responsible for HRIS system
. New employee orientation and processed essential paperwork, ensured
compliance of all I9 documentation, reference check
. Reviewed and updated employee handbook, creating personnel forms
1/2007 - 12/2007
Human Resources Generalist / Manager
Mar Air Inc, NY, NY
. Human Resource professional for airport concessions in multiple states
(MA, NY, NJ) for 60 employees
. Recruited for the management of all locations and assisted GM's with
lower level recruiting, interviewing and selection
. Investigate and respond to employee relations issues such as employee
complaints, harassment allegations and discrimination complaints.
. Direct involvement with salary compensation and bonus structure;
Handle all unemployment compensation hearings
. Assisted in administering benefits, process payroll using ADP, FMLA,
COBRA, Responsible for HRIS system
. New employee orientation and processed essential paperwork, ensured
compliance of all I9 documentation, reference check
. Union environment, union grievances
. Created strong relationships with other HR employees, including
recruiting, to ensure excellent delivery of HR services
. Ensured EEO and AA compliance, Provide strategic direction for overall
human resources strategies
. Administered the company's performance management program; trains
staff in coaching and feedback techniques and in conducting formal
performance appraisals
. Developed store and district level management skills in recruiting,
hiring, performance management and leadership, etc. and ensures
Regions are in compliance with company training expectations
. Helped introduce or explain new or revised HR policies; new State or
Federal laws and new or revised procedures
. Conducted exit interviews to determine reasons behind separations. Use
information to coach supervisors and devise programs for training,
increased retention, statistics and employee satisfaction
. Initiated, coordinated and assisted with execution of healthcare
recruiting objectives and 401K retirement programs;
. Administered company social events and morale building programs
. Rewrote and implemented training programs for employees; Conducted
diversity training, sexual harassment training
. Filed workers compensation cases, three operations managers reporting
to me
. Assisted with growth and strategic planning, Train and develop
partners and managers
4/2005 - 12/2006
Human Resources Manager
Juan Valdez Cafes, New York, NY
. Managed all phases of payroll administration and processing,
. Recruited for all cafes in the US (Washington, New York, DC, PA)
. Led meetings to discuss termination, promotions or transfers of
employees.
. Interacted with insurance vendors and outside customers to remedy
benefit or payroll problems
. Investigate and respond to employee relations issues such as employee
complaints, harassment allegations and discrimination complaints.
. Direct involvement with the new COBRA laws as well as searching for
3rd party to assist with transitioning of termed individuals
. Organized and conduct New Hire Employee Orientation, Annual Benefits
Enrollment sessions, fiduciary, COBRA administration and Human
Resource related projects as required
. Improved New Hire Employee Orientation by creating and enhancing Power
Point presentation
. Administered the hiring process including conducting interviews,
screening applications, and counseling employees, investigating
grievances or complaints and preparing reports as required
. Establish business relationships to assist with departmental hiring
needs, staffing, training
. Conduct exit interviews to determine reasons behind separations. Use
information to coach supervisors and devise programs for training,
increased retention, statistics and employee satisfaction
. Handle all unemployment compensation hearings
. Designed, wrote and implemented quarterly newsletter
. Maintain all logs (new hire, termination, transfers, department
meetings, turnover reports) daily by period and prepare reports in a
timely, accurate manner
3/1999 - 4/2005
General Manager
Starbucks Coffee Company, New York, NY
. Responsibilities included training and developing Partners and
Managers in store and for the New York City market; held acting
District Manager responsibilities for 10-12 units with $20MM in sales
and ten to 12 Managers for the largest global specialty coffee
retailer
. Trained in-house personnel on daily facets of operations and
procedures and conducted classroom training with new Partners
. Participated in weekly and special recruiting open houses to gain
employees; facilitated all new employee orientation
. Maintained all personnel files, made hiring and firing decisions, and
conducted salary reviews and counseled employees
. Served in a variety of Retail Specialist roles: Quality Assurance
interface with NYC Department of Health while responsible for 12 store
managers and a district that required tours to ensure cleanliness
standards were being followed
. Drove sales while maintaining appropriate inventories and cost of
goods and labor costs;
. Maintained daily, weekly and quarterly financial reports; created
store goals and developed action plans
. Supervised a staff of 12 to 40 with weekly sales in various stores
ranging from $21,000 to $35,000
EDUCATION
MBA Business Administration, minor in Human Resources, University of
Phoenix
B. S. Hospitality Management, minor Culinary Arts, Florida International
University
A.A.S. Hospitality Management, Luzerne County Community College
CERTIFICATIONS and SOFTWARE
In process of PHR certification
e-Verify Department of Homeland Security
Member of Society of Human Resources
Excel, Word, Outlook, People Soft, ADP, Ceridian, Paychex Paypro
New York City Department of Health & Serve Safe, National Restaurant
Association, December 2006
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