Customer Service Manager

LAL B. AVVARU

***** *** ***** **, **********, IL 60586, Tel: 414-

***-****, *********@*****.***

Summary: Extensive experience in financial industry seeking a

professional position in financial, IT or manufacturing industry especially

in Commercial, International Banking or Credit administration. Passionate

about helping commercial customers with existing and future projects

contributing to their success and maximize profits to the institution.

Team Player, diversified with all cultures and results oriented. Key areas

of strength include credit approvals, establishing credit limits,

negotiating outstanding A/R with existing clients, maintaining good

communication, relationships, cross-selling existing and new products,

customer service and commitment to achieving goals.

EDUCATION:

Master's of Business Administration, Concordia University of Wisconsin,

Mequon, Wisconsin

Majors: Business Management and International Finance.

Bachelor's of Science., Cardinal Stritch University, Milwaukee, Wisconsin

Major: Business Administration.

LANGUAGES:

English, Greek, Hindi, Urdu, Telugu, limited in Punjabi, Spanish and

Portuguese.

PROFESSIONAL EXPERIENCE:

3BC Properties LLC, Naperville, IL

Dec. 07 - Nov. 2009

Shift Supervisor

. Overall shift operations, customer experience, sales performance and

execution of brand excellence services

. shift leader in absence the general manager

. Supervise all second shift employees of six

. Balance all cash registers at the end of the day

. Close store each evening

SKYWAY AIRLINES, Milwaukee, WI

Jan. 2005 - July 2007

Commissary Agent

. Catered both domestic and international flights as well as charter

flights

Freelance Finance Consultant, Milwaukee, WI

Dec. 2000 -Dec. 2004

. Involved with finance in both domestic and international projects

. Well diversified and maintained good relationships with both domestic and

international clients

. Involved with major international currency and crude transactions

. Thorough knowledge in European and Asian cultures

. Maintained good contacts of international clients

WELLS FARGO f/k/a NORWEST BANK WISCONSIN, N.A., Milwaukee, WI 53202

Commercial Loan Assistant and Commercial Credit Analyst:

Aug. 1983 - Oct. 2001

. Facilitate administrative support for corporate, business bankers and

relationship managers

. Report directly to the President of Commercial Loan Administration

. Generated and evaluated periodic deficiency and financial activity

reports to determine changes in financials and

monitor aging also similar reports are provide to Loan Supporting Team if

necessary

. Provide and generated D&B and Credit/FICO reports to Corporate, Business

and Commercial bankers

. Familiar with Athena tickler and exceptions, generated monthly and

quarterly reports

. Evaluate monthly Credit Closings and Openings

. Review proper Commercial Loan approvals and CAP's

. Thorough knowledge of establishing credit limits

. Perform monthly closing functions for all major clients

. Effectively maintained relationships with officer's regarding lien

perfection's, collateral holds, release

L/Cs and UCC filings (Uniform Commercial Codes)

. Supervise cost allocations and charges for 32 locations

. Provide internal and external customer services and facilitated

administrative activities for in-house

Managing Officer's, Corporate, Commercial Banker's and Banker's

Assistants

. Train Business, Commercial, Corporate and Private Bankers as well Bankers

Assistants

. Assist with commercial audits

. Support/handled approximately $3 Billions worth of portfolio of WI, IL

and IN regions

CORPORATE TECHNOLOGIES, LLC., West Allis, WI 53214

Office Manager, Help Desk Asst., & Recruiter

Sep., 1994 - Dec. 2004

. Assisted with instructors and consultants also back up with computer

training with instructors

. Hired administrative staff for computer training and consultants

. Managed day to day operations as well as Software/Hardware configuration

and trouble shooting issues

. Screened new consultants, instructors and students

. Support the technical personal with implementation/set up issues and

maintain database

NORWEST BANK WISCONSIN, N.A. Milwaukee, WI 53212

Universal/Commercial Teller:

April, 1989 - August, 1993

1 FIRST INTERSTATE BANK OF WISCONSIN, Milwaukee, WI 53212 (acquired by

Norwest)

2 Senior Teller/Teller Spvr/Personal Banker:

May, 1987 - April, 1989

CONTINENTAL BANKS, Milwaukee, WI 53212 (acquired by First Interstate Bank)

Drive-thru Teller:

June, 1983 - May, 1987

ACCOMPLISHMENTS:

. Representative for American Institute of Banking

. Fund Raising Coordinator for Children's Hospital of Milwaukee

. Fund Raising Coordinator for United Performing Arts Center

. President Clinton/Chancellor Kohl "Address To "The People of Milwaukee",

Distribution Coordinator.

Contact this candidate