Sales Customer Service

PATRICIA KRABACHER

**** * ***** ** 918-***-****(P)

Broken Arrow, OK 74012 ***********@*****.***

Controller

Skilled at all levels of the financial process; particularly strong in the manufacturing environment.

Skilled analyst with both financial and sales background, capable of looking at the financial picture from multiple

angles.

Proven leader capable of setting and achieving goals.

Driven competitor with proven ability to build/grow a territory, penetrate new markets, and increase market share.

Areas of Expertise:

GAAP Account Financial Analysis

Management

Financial Reporting Customer Development Staff Development

PROFESSIONAL EXPERIENCE

Comptroller Marion’s Place LLC: Tulsa, OK 2010-Present

Acting Controller 2004 – June 2010

Responsible for establishing operating policies and procedures for both administrative and field divisions of

corporation. Direct supervision of sales, marketing, finance and reservation staff, indirect supervision of field

workers, foreman, housekeeping and property managers. Responsible for preparation of financial reports, budget,

sales tax, forecast and multi-state payroll.

KEY ACCOMPLISHMENTS:

Established operational procedures and guidelines for residential and vacation rental processes eliminating

inconsistency and improving customer satisfaction

Developed marketing strategies to increase inquiries and subsequent bookings.

Rebranded the Marion’s Place experience by setting company goal and enacting various projects to obtain

those goals and ensure that the customers are obtaining the quality experience set forth in the company goal.

Controller Thompson Pump Company: Okmulgee, OK 2001-2010

Acting Controller 2004 – June 2010

Responsible for preparing monthly, quarterly and yearly financial reports, budgets, and forecasts. Ensured

compliance with state and federal labor laws and process multi- state payroll and tax reports. Responsible for

creating long term goals and developing growth strategies, implementing current market conditions and various

sales strategies. Directly managed 8 divisions, and was responsible for setting the strategies for international and

domestic sales. Used job and process costing skills to effectively negotiate long term international contracts.

KEY ACCOMPLISHMENTS:

Modernized operating procedures and processes by developing a system of internal controls, updating

operating software and decreased redundant procedures, in line with SOX, API and ISO requirements.

Launched manufacturer into the global marketplace increasing international sales from 7% of total net sales to

over 25% within two years.

Increased overall profit margin by 15% in four years by implementing changes in purchasing, production,

accounting, forecast and planning, marketing and sales.

Set up divisional tracking to obtain and analyze financial operation of each division.

INTERNATIONAL SALES MANAGER Associated Exporters Tulsa, Oklahoma 1997-2001

Efficiently managed the international sales department with sales and logistics. Conducted

competitive analysis to identify emerging market demand for new products and penetrate OEM

opportunities, while maintaining high community visibility to maximize international market penetration; the end result

reaching a global network of 25 distributors. Retained and grew accounts through dedication to reliable customer service

and tenacious follow-through.

KEY ACCOMPLISHMENTS:

Attained up to 170% of monthly quota and held #1 position out of all representatives.

Earned award and incentive trip for achieving 107% volume to goal.

Assigned to under-performing branches to coach staff in personal selling strategies and promote increase in

revenue and sales of products

EDUCATION

Bachelors in Accounting University of Phoenix, Tulsa, OK

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