Customer Service Sales

Location:

Compton, CA, 90221

Posted:

June 09, 2011

Contact this candidate

Resume:

Shanice N. Roberson

***** *. ***** ******

Compton, CA 90221

951-***-**** Home 951-***-**** Message

OBJECTIVE:

To obtain a position that will allow new challenges and opportunities and

that will ensure immediate growth, security and stability.

QUALIFICATIONS:

Computer knowledge: Word, Excel, PowerPoint and Publisher, Public Relations

and multi-line phone systems, faxing and Internet researching, Customer

Service, Verbal and Written Communications skills, Reliable and high stress

tolerance.

EMPLOYMENT HISTORY:

Compton Unified School District, 501 S Santa Fe, Compton, CA 90221

310-***-****

Attendance Clerk - $12.75/hr August 2008 -

Present

Compiles attendance records for school district, issues attendance permits,

and answers inquiries: Obtains district attendance figures from each school

daily, using telephone. Records figures by grade level and for special

classes, such as mentally retarded or gifted, in workbook. Totals figures,

using calculator. Collates data and prepares standard state reports, using

typewriter. Computes average daily attendance figures and forwards to state

for compensation and to school cafeteria for meal planning. Interviews

applicants for inter-district attendance permits to attend elementary and

secondary schools in district and issues permits, if requirements are met.

Sends copy of permit to applicable school and retains file copy. Maintains

file of inter-district attendance agreements, bills outside districts for

attendance within district, and notifies supervisor of agreement

expirations. Answers inquiries from parents and school officials; using

state education code as guide. Prepares special reports, such as ethnic or

racial-distribution surveys, requested by state or district education

officials.

T-Mobile, 3100 W. Imperial Hwy. Inglewood CA 92506

310-***-****

Sales Associate - $12.00/hr August 2009 -

February 2, 2010

Duties: Providing customer support, trouble shooting phone issues,

resolving issues lack of knowledge to operate phones successfully by

enhancing knowledge, assisting with billing questions/issues, greeting

customers, recommend, select and help locate the needed merchandise,

describe a product's features and benefits, demonstrate use and operation

of the product, answer customer queries regarding the store and the

merchandise, provide information about warranties, manufacturing

specifications, care and maintenance of merchandise and delivery option,

receive and process cash, check and credit card payments, provide change

and receipts, bag or package purchases, count money, sort charge slips and

balance monies, maintain sales records, place special orders, organize and

process merchandise exchanges, process repair or alteration or merchandise,

stay current with sales prices, recognize and monitor security issues,

arrange and display merchandise, keep merchandise area tidy and take stock

inventory upon request.

Moreno Valley Parks & Recreation, 14075 Frederick Street, Moreno Valley, CA

92553

951-***-****

Program Associate - $11.00/hr February 2008

- August 2009

Duties: Greeting parents and students, participating in program educational

activities with the children, overseeing, and providing quality customer

service to ensure the children well-being. Instructing visitors to their

destinations after having them sign-in and providing them with a visitor

badge. Assisting children with homework when needed. Maintain a

professional attitude and provide excellent customer service to

participants at all times. Assist in the set-up/clean-up and supervision of

special events. Plan and assist in the organization activity programs.

PTS STAFFING, 9960 Research Drive #200, Irvine CA 92618

888-***-**** ************@***********.***,

Receptionist - $13.00/hr January 2007 -

November 2007

Duties: Greeting customers and inter-facing with staff daily, utilize the

phone to notify the contact persons of their visitors. Instructing visitors

to their destinations after having them sign-in and providing them with a

visitor badge. Extremely heavy phones, some data entry and Microsoft Word,

Excel, PowerPoint and Outlook utilized. Phones (15 incoming lines), filing

(Alpha & Numeric) faxing, typing correspondence to simplify procedures.

Ensures knowledge of staff movements in and out of organization, general

administrative and clerical support, prepare letters and documents, receive

and sort mail and deliveries, schedule appointments, maintain appointment

diary either manually or electronically, organize meetings, tidy and

maintain the reception area other clerical duties when called upon.

interfacing/greeting with clients daily (Customer Service) and other

clerical duties when called upon.

Bath & Body Works, 150 Lakewood Center Mall, Lakewood, CA 90712

562-***-****

Sales Associate - $8.50/hr November 2006

- January 2007

Duties: Providing customer support, trouble shooting phone issues,

assisting with billing questions/issues, greeting customers, recommend,

select and help locate the needed merchandise, describe a product's

features and benefits, demonstrate use of the product, answer customer

queries regarding the store and the merchandise, provide information about

warranties, manufacturing specifications, care and maintenance of

merchandise and delivery option, receive and process cash, check and credit

card payments, provide change and receipts, bag or package purchases, count

money, sort charge slips and balance monies, maintain sales records, place

special orders, organize and process merchandise exchanges, stay current

with sales prices, recognize and monitor security issues, arrange and

display merchandise, keep merchandise area tidy and take stock inventory

upon request.

Forever 21- 22500 Towne Cir., Moreno Valley CA 92553

951-***-****

Sales Associate - $8.50/hr December 2005 -

January 2006