Customer Service Sales

Patricia A. Chevalier Page * of *

Patricia A. Chevalier

Colorado Springs, Colorado Cell-719-***-**** *-****-*********@***.***

PROFESSIONAL SUMMARY

To use my varied and diverse background in sales, purchasing, project management and

customer service skills in an administrative role where I can represent your organization

professionally and increase productivity of work flow.

Key Strengths

Outstanding Ability to build rapport Perform general office

communication and quickly and foster a duties; such as ordering

customer service skills positive team supplies, maintaining

leading to success in environment. records management

face-to-face outside database systems, and

Prepare invoices, reports,

sales, project perform bookkeeping via

memos, letters, sales

management and retail Quickbooks.

forecasts, financial

sales. statements and File and retrieve

Scheduling, detailing supplementary corporate documents,

and prioritizing in an documents using word records and reports.

effective way. processing and other Greet visitors and

software.

Answer phone calls determine whether they

and direct calls to Attend meetings to should be given access to

appropriate parties or record minutes. specific individuals.

take messages. Open, sort and distribute Type 50 wpm

Conduct research, incoming Microsoft Office

compile data and correspondence. Excel

prepare programs for

consideration.

PROFESSIONAL EXPERIENCE

Gold Hill Gifts and Jewelry, Inc., Woodland Park, Colorado February 2008-

December 2010

Owner/Operations Manager

Managed personal business in its entirety.

Purchasing, sales, inventory, bookkeeping, banking, hiring, training, phones and janitorial.

Develop relationships with customers and vendors.

Secretary/Treasurer of Gold Hill Square Merchants Association which planned events for

marketing.

Worked with non-profit organizations enabling them to gain support and money.

Yellow Book USA, Colorado Springs, Colorado October 1998-

January 2008

Senior Sales Associate-$ 90,000annually

Prepared and delivered sales presentations for advertising to new and existing customers.

Researched clients to incorporate a needs assessment by looking at their entire advertising

Patricia A. Chevalier Page 2 of 3

package such as yellow pages, internet, newspapers, magazines and radio.

Responsible for over $ 700,000 in sales annually.

Discovered new clients and increased current clients by exceeding customer service

expectations at all times.

Consistently achieved company sales goals by establishing new advertising business, up-selling

current customers and retaining existing customers.

Outside sales, met face-to-face with most advertisers.

Entrusted with the most complex customer service issues as a result of the exceptional ability to

resolve concerns and satisfy customers.

Mentored new employees.

Skyline Electronics Inc., Colorado Springs, Colorado July 1989

August 1998

Office Administrator/Turnkey Project Manager/Buyer/Supervisor-$ 25,000annually

Office administrative assistant utilizing my customer service skills, organizational abilities,

attention to detail and excellent verbal and written communication skills used to greet visitors

and perform general office duties.

Completed product for manufacturing from start to finish by communicating with the customer,

ordering parts, scheduling production and ensuring on time delivery.

Supervised all shipments for delivery by working with the production manager. Packaged

product for shipment and shipped by UPS, FEDX, or van delivery.

EDUCATION AND PROFESSIONAL DEVELOPMENT

High School - Admiral King High School - Lorain Ohio

Continuing Education:

Inventory Program, Quick Books, Internet Sales Program, Time Management, Leadership, Professional

Development, Sales and Customer Service.

HONORS AND AWARDS

Recipient of the prestigious President’s Club Award 3 different years while employed with Yellow Book

USA for achieving overall sales objectives for the entire year. They are a company in 48 states with

over 6,000 employees. It is a marketing company that helps small business grow and voted one of the

top 50 best service companies to sell for the last 9 years.

Many individual recognitions received for a variety of accomplishments including overall sales

objectives for a market, most new advertising dollars and most significant increase to the advertiser.

I worked in four markets every year including Colorado Springs, Pueblo, San Luis Valley and Salida.

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