Sales Manager

PAUL KLEIN

**** **** ****** *****, ***** *** ( Edina, MN 55435 ( 612-***-**** (

****.*.*****@**.***

General Manager Dealership Operations Management Partner Consultant

Highly accomplished, multi-award-winning management professional with

special expertise in directing operations of single and multiple automotive

dealerships. Proven ability to improve profitability, performance, and

market penetration. Adept at reorganizing operations and focusing on

continuous process improvement. Experienced at introducing best practices

and building and retaining top-performing teams.

Core Competencies:

Operations Management ( Turnarounds & Startups ( Process Optimization (

Consulting

Marketing ( Customer Retention & Satisfaction ( Product Rollout ( Quality

Management

Staff Development ( Market Penetration ( Best Practices ( Continuous

Improvement

PROFESSIONAL EXPERIENCE

VEHICLE PROTECTION SYSTEMS (VPS), Edina, MN 2010 - 2011

Partner / Consultant

Co-founded company specializing in patented hail system covers for

automotive dealerships.

Consult for BMW, Audi, Volkswagen, and Kia franchise owners and dealer

principals.

. Developed and patented initial system, and led development of 4 related

products.

. Completed prototype and proof of concept stages.

MOTORS MANAGEMENT GROUP, Minneapolis, MN 2007 - 2010

General Manager / Consultant

Directed operations of multiple dealerships for 27-location automotive

group, including Kia, BMW, Audi, and Volkswagen franchises. Supervised 67

persons. Managed all operations, including hiring and training, customer

service, F&I, sales, and inventory control.

. Turned around faltering group of franchises by creating new business

plan, turning over management/F&I/sales teams, and implementing new

training programs.

. Improved F&I 21%, from $660 per vehicle to $800 per vehicle.

. Achieved 35-day inventory turn for pre-owned vehicles, with average

profit of $1880.

. Implemented successful 3-month rolling bar/sales expectation, improving

results from 4.2% to 10.5% per vehicle.

. Took BMW franchise from 7th in marketplace to Number One, and earned

recognition as one of the best pre-owned and fixed operations stores in

group.

. Built team that consistently ranked in Top 3 for technical performance

and service levels, and had all service and parts managers win national

BMW and Audi awards.

. BMW franchise ranked #2 in Center of Excellence competition in 2nd year.

. Additional accomplishments include 35% wholesale profit, fixed absorption

of 66%, and zero parts obsolescence.

. Implemented innovative used vehicle purchase and inventory control

programs.

MOTORWERKS BMW MINI, Bloomington, MN 1996 - 2007

General Manager (2000-2007)

Directed daily business operations for one of nation's largest BMW and Mini

dealers. Oversaw staffing, training, customer relations, sales, inventory,

F&I, and service for dealership with sales of more than 4,000 units,

including wholesale.

(Continued)

Paul Klein ( Page 2

(General Manager, Motorwerks BMW Mini, continued)

. Grew annual gross sales to more than $130M.

. Won 10 national individual and group sales awards, including having 2nd-

highest sales person in world.

. Saved $1.3M per year by forming process improvement group to reengineer

processes.

. Maintained wholesale profit of $7,700 combined CSI of 98.4%, and F&I of

$770.

. Increased unit sales from 570 units to 3,600, while turning around

wholesale operations from annual losses to $175,000 in profits.

. Improved retention 27% by creating new owner retention and cycling

system.

. Recognized as one of Top BMW Mini dealers in country and made Top 50 BMW

list.

. Achieved 30-day turnover for pre-owned vehicles by creating innovative

proxy buying system to acquire pre-owned cars.

. Led dealership to 4 BMW Center of Excellence awards and 3 Bull Dog awards

from Mini.

. Lauded for fastest sustained growth and per-vehicle accessory sales.

. Received Best Mini Manager of the Year Award.

. Produced 30% fixed operations growth per year.

. Won Service and Parts Management national awards. Increased service

effectiveness from 78% to 138% through focus on continuous process

improvement.

. Played active role in design of unique, internationally-recognized

400,000 sq. ft. facility.

. As first-ever Mini facility in mall location, built weekly traffic to

700+ customers.

General Sales Manager / Pre-Owned Manager (1996-2000)

Managed sales of new and pre-owned BMWs. Established group to reengineer

sales and customer service operations.

. Improved sales satisfaction from 82% to 99.5%, and sales/service

satisfaction to 97.5%.

. Increased pre-owned sales 230% and new vehicle sales 66%.

CAREER NOTES: Previously held Sales position with BORTON VOLVO. Built

customer base to 3,800 active customers and grew sales pipeline every year.

EDUCATION & TRAINING

Franklin Covey Trainer, NADA (all modules) BMW Certified OS9001 Trainer

COMPUTER SKILLS

MS Office, Manheim & Adesa auctions, ADP, R&R, Autobase, Dealer Track,

Dealer Socket, Firewire, Firstlook, Visiio

AFFILIATIONS

Professional: NADA Dealer Academy, Auto OEM Network, Automotive Dealers

Network, Automotive Digital Marketing, Automotive Industry Marketing &

Training Professionals, Automotive Industry Professionals, Automotive

Industry Professionals Worldwide, Automotive Linked - Europe, Automotive

Management Professionals, Automotive Pro Network, BMW Car Club of America,

BMW Group, BMW-PLANET.COM, Business Creatrix, Deal Flow Source, Front End

of Innovation, Global Business & Commerce Network, Global Project

Management, Linked Minnesota, Porsche Club of America, Retail, Product,

Consumer and Service Professionals, Star:HR,

Community: Minneapolis Regional Chamber of Commerce, University of

Minnesota Alumni Association (UMAA)

Contact this candidate