Customer Service Medical Assistant
Resume:
Zoraya Rojas
Northridge CA **325
************@*****.***
OBJECTIVE
A position using my customer service, interpersonal, and organizational
skills in various fields of sales.
SKILLS
Administrative
. Speak two languages (English and Spanish) Fluently
. Type 40 wpm
. Medical Terminology
. Patient Charting and Correspondence
. Appointment Scheduling
. Medical Practice Management
. Insurance Billing
. Alpha and Numeric Data Entry
. Microsoft Office: MS Word, MS Excel
. Routine Administrative Procedures
. Medical Law& Ethics
. Medical Supply Inventory Control
. General Administrative
. Worked on Nav Vision Software and AS 400
. Knowledgeable in Microsoft Word
Clinical
. Minor Surgical Assistance
. Routine Laboratory Procedures
. Universal Precautions
. Venipuncture/Injections
. Vital Signs
. Urinalysis
. Electrocardiographs
. Bandaging
. Spirometry
. Audiogram
. Snellen
. Autoclaving
EXPERIENCE
US Health Works March 2011
-Present
Medical assistant to three Doctors and one Physicians assistant.
Duties include back office work; take patient vitals, give injections,
administer medications to patients, administer supplies to patients
and other duties needed by the Doctors. Also responsible for
performing physicals for the workers comp patients. Assisted in
translation between Doctors and Patients when necessary.
Rem Eyewear February 2007
- July 2010
Process customer service and doctor returns. Responsible for receiving
returned merchandise, assessing returned product and approving return.
Responsible for contacting customer and resolving any return and
credit issues. Assist in the warehouse labeling, packaging, picking
and shipping orders Assist in front desk work, answering phone calls,
transferring calls to employees and company representatives. Work with
Navision and AS400 programs as well as Microsoft Excel, PowerPoint and
data entry
.
Don Roberts Jewelers October 2006 -
January 2007
Responsible for collecting on accounts delinquent 30, 60 and 90 days.
Responsible for both in-bound and out-bound phone calls. Respond to
customer inquiries and provide a high level of customer service.
Process credit applications for potential customers. Maintain up-to-
date knowledge of company products, programs, and payment policies.
Responsible for merchandising product and aisle assignments to ensure
all merchandise displays convey a positive image. Participate in sales
meetings and offer suggestions to improve sales and store traffic.
Miscellaneous responsibilities as assigned by Corporate or Store
Management.
EDUCATION
United Education Institute: Van Nuys, CA April
2011
Medical Assistant Diploma
James Monroe High School North Hills, CA
June 2004
High School Graduate-Diploma
VOLUNTEER EXPERIENCE
Hema Care Corporation: Van Nuys, CA
October, 2010
Blood Drive - UEI campus assisted in patient check in and
screened patient's ability to
donate blood.
Reference upon Request
Contact this candidate