Customer Service Manager

Location:

Posted:

June 10, 2011

Iqra Mian

********@***.***

Objective:

Obtain a position in a health driven establishment where excellent lab techniques, hard work and

willingness to learn can assist with the companies overall goal along with helping the public. Fluent in

Urdu.

Education:

University of Minnesota- Minneapolis, Bachelors of Science- Biology

Above 3.0 GPA

Graduated May 2011

Professional Experience:

Robert Miller Research Lab, Minneapolis, MN Lab Technician

Organized the lab

Performed behavioral experiments

Carried out newly designed experiments on retina’s

Genotyping- including PCR, gel electrophoresis and purification

Teresa Nick Research Lab, Minneapolis, MN Lab Technician

Performed surgery on birds

Collected data on Zebra Finch songs

Constructed headstages to measure brain activity

Used MatLab for detailed analysis of ongoing research project

Presented research findings to College of Biological Studies Faculty

Luck Country Inn, Luck, WI Front Desk Manager

Managed Front Desk employees.

Rewrote staff descriptions to save management over 30 hours a week in pay roll.

Created new Housekeeping procedures to increase efficiency by 30 percent.

Provided excellent customer service to a wide variety of customers.

Worked with local businesses and created new packages resulting in over $20,000 in new

revenue.

Accomplishments:

Received 15000 in various scholarships over four years of Undergraduate studies.

Volunteered 200 hours at the Fairview Hospital, Minneapolis, MN

Volunteered 150 hours at the Children’s Hospital, Minneapolis, MN

Vice President of College of Biological Sciences Student Board

Member of Educational Policy Committee, MS Society, Relay for Life and Dance

Marathon Organization.

Achieved technical proficiency with Macs and PC, Microsoft Office and MatLab.