Management Manager
Resume:
Billy Gregg
**** ******* ***** ********, ** ***** h: 623-***-**** m: 623-***-****
*****.*.*****@*****.***
Objective: To work in an atmosphere that enables me to utilize my skills, and abilities in
helping bring hope to people in need, experienced leadership to those in direct care, and
innovation, creativity and integrity to its management team.
Skills Profile
Excellent Communicator / Employee Relations / Training & Development / Operations
Management
Human Resources Management / Staffing Solutions / Program Development / Safety Training
Case Management / Crisis Prevention - Intervention / Assessment / Admissions /
Policy & Procedure Writing / Logistical Coordination / Project Management
Independent Consultant
12-10 to Present
• Treatment Consultant for clients seeking intervention, treatment and aftercare accountability.
• Family Coaching- guiding families through the process of treatment and post-care relations.
• Agency consultant in program creation, admissions and marketing, services development,
and staffing
Program Director
Admissions Coordinator
Gatehouse College Campuses- 6 Month Transitional Living for Young Adults ages 17 to 25
Prescott, AZ 7-09 to 11-10
• Management of 36 bed transitional living program for young adult men and women
• Supervise, train and review all house managers and interns.
• Coaching residents and families in times of crisis and assisting them to make healthy
choices.
• Consult and coach families to support residents without sabotaging growth toward
independent adult living
• Assist residents in resume building, job interviewing, work ethic and job performance
• Aid residents in applying for college, class registration, and timely academic reviews and
coaching
• Ensuring client safety and welfare during length of stay
• Develop new program strategies and improve program quality and retention
• Observe, monitor, analyze, anticipate and respond to client behavior and prevent potential
crisis situations.
• Facilitate house and community meetings and process groups
• Provide classes for social skills, budgeting, time management, study skills, test taking, dating
classes, etc.
• Act decisively and creatively within company policies and procedures and document
outcomes.
• Interview and assist residents exhibiting suspicious, inappropriate, deviant, abnormal
behaviors, enforcing rules and providing discipline and correction.
• Develop and implement intervention strategies to cultivate learning and change for
challenging behaviors.
• Role model ethical and moral life choices and conduct.
• As part of the management team ensure compliance with policies and procedures and
review efficacy of care during client’s length of stay.
1
Billy Gregg
1139 Skyview Drive Prescott, AZ 86303 h: 623-***-**** m: 623-***-****
*****.*.*****@*****.***
• In charge of admissions process for all of Gatehouse Academy’s transition programs in
Arizona, New Mexico and New York
Assistant Program Director
Family Communications Director
Transition Admissions Coordinator
Gatehouse Academy- Twelve month treatment program for young adults
Wickenburg, AZ – 5-05 to 7-09
• Supervise, direct, and manage interdepartmental relations for Residential, Case Management
and Clinical areas
• Develop new program strategies and improve program quality
• Critique and implement ethical communication guidelines and training protocols between
professionals and clients
• Coaching residents and families in a time of crisis and assisting them to make healthy
choices.
• Recruited to expand department’s performance and bridge together diverse clinical and
residential departments.
• Lead large teams toward building and maintaining strategically supportive relationships with
parents and families of change-resistant clients.
• Conduct interventions on prospective clients
• Provide escort services for clients headed to treatment
• Navigate through complex, dysfunctional family patterns to assist family members to
function in concert with program philosophy.
• Observe, monitor, analyze, anticipate and respond to client behavior and prevent potential
crisis situations.
• Act decisively within program policies and procedures and accurately document outcomes.
• Interview and assist residents exhibiting suspicious, inappropriate, deviant, abnormal
behaviors.
• Develop and implement intervention strategies to cultivate learning and change for
challenging behaviors.
• Role model ethical and moral life choices and conduct.
• Document daily client progress and prepare reports on family progress.
• Supervise, coach and encourage subordinate employees during their shift.
• As part of the management team ensure compliance with policies and procedures.
• In charge of admissions process for all of Gatehouse Academy’s transition programs in
Arizona, New Mexico and New York
Senior Youth Program Supervisor
Crisis Intervention Trainer
Florence Crittenton -Residential program for pregnant or homeless teenage girls
Phoenix, AZ 7-03 to 7-04
• Recruited to author and actuate training policies and procedures for acquiring national
program accreditation.
• Responsible for Interviewing, hiring, training, scheduling and supervising a team of 45
Behavior Health Techs.
• Ensure that clients are provided care in a manner that considers safety, client rights,
cleanliness, and comfort.
2
Billy Gregg
1139 Skyview Drive Prescott, AZ 86303 h: 623-***-**** m: 623-***-****
*****.*.*****@*****.***
• Maintain a therapeutic residential environment at all times.
• Establish procedures and communicating daily with clients, other residential staff, therapist
and agency nurse.
• Provide residents with positive guidance, role modeling, re-direction and behavior
management.
• Role model appropriate boundaries and relationships.
• Ensure that daily activities and incidents are documented in compliance with all regulations.
• Ensure standards of care are maintained.
• Observe and analyze resident behavioral and physical health to enable appropriate
intervention and prevention.
• Assist in de-escalation and stabilization of residents in critical situation.
• Certified Trainer of non-violent crisis intervention techniques for physically subduing violent
clients.
• Author reports and document critical incidents to deliver to the courts, state licensure,
county probation department, Child Protective Services, etc.
• Maintain and manage contracts with temporary employment agencies, ensuring customer
service excellence
• Specialized in regulatory, licensing and accreditation compliance.
Behavior Health Technician
ADAPT- IOP and Long-term aftercare & relapse prevention program specializing in
medical/professional EAP Clients
Phoenix, AZ 8-02 to 7-03 Part-Time
• Co-Facilitated IOP groups
• Facilitated aftercare relapse prevention groups
• Identify relapse risk factors, design and implement action plans with client
• Implementation and documentation of treatment plans
• Communicate client progress with employers, courts and probation officers on regular
intervals
Program Director, HR/Recruitment-Training Specialist, Unit Manager
Phoenix Adolescent Recovery Center – Residential substance abuse and behavioral treatment
center
Chandler, AZ – 12-98 to 7-03
• Key team member in transforming small drug treatment center into one of Arizona’s largest
programs.
• Tailored program standards and practices to safely grow to help higher acuity clients.
• Interview, hire, train, schedule and supervise up to 80 direct care staff.
• Designed policies and trained staff to reduce seclusion/restraint incidents by 90%
• Review employee grievances and create solutions that improve staff relations
• Define and direct new standards of health and safety of clients and staff to grow the
company 100%
• Perform functional behavioral analyses and devise individualized strategies for cultivating
changed lives.
• Assist in monitoring applications and contracts as required by state, county, tribal, and
federal agencies.
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Billy Gregg
1139 Skyview Drive Prescott, AZ 86303 h: 623-***-**** m: 623-***-****
*****.*.*****@*****.***
• Prepare licensing and accreditation materials and ensure programs are in compliance with
regulatory criteria.
• Certified Trainer of non-violent crisis intervention techniques.
• Ensure physical techniques are carried out safely and humanely.
• Debrief critical events and facilitate team building and supportive learning.
• Perform Quality Assurance studies and affect key policy and procedure changes.
• Assisted in Weekend Family Workshops and weekly process groups.
• Improve cultural competence amongst diverse client and staff populations.
• Specialized in regulatory, licensing and accreditation compliance.
Facilities Manager
Gallagher & Kennedy, PA Law Firm
Phoenix, AZ – 12-94 to 12-98
• Facilities manager for 5th largest law firm in Arizona
• Provide high caliber customer service to attorneys’ and their assistants in demanding work
environment
• Manage accounts and contracts with all vendors of for all products and services
• Evaluate vendor performance, set goals, collaborate solutions
• Research and develop competitive vendor bids, negotiate contracts, cultivate loyal relations.
• Asset & materials management- needs assessment, cost containment, budgets, inventory,
location tracking.
• Maintain the highest quality of all office space and equipment.
• Coordinate logistics for law office mergers and moves.
• Coordinate logistics and operations for remote “war room” action centers for out-of-state
cases.
• Organize event catering and entertainment for in-house and off-site marketing events
BHT, Shift supervisor
PARC Place – 12 step substance abuse program for adolescents
Phoenix, AZ 5-92 to 12-94
• Role model appropriate behavior to clients with behavioral and substance issue
• Co-facilitate process groups and family workshops
• Facilitate didactic groups
• Anticipated and intervened escalating client behavior with non-physical approaches
• Observe and document to treatment plans progress and challenges of client behavior
Counselors Aide
The Ranch Adult 12 step treatment for alcohol and drug addiction
Desert Hot Springs, CA 7-90 to 2-92
• Shift supervisor of evening shift
• Monitor program compliance of 40 male and female adult clients
• Assist clients through “cold turkey” detoxification process
• Facilitate discussion groups on topics of relapse prevention, 12 steps, spirituality, life skills,
etc.
• Document client progress
• Discuss, plan, and implement treatment plans as part of multi disciplinary team
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Billy Gregg
1139 Skyview Drive Prescott, AZ 86303 h: 623-***-**** m: 623-***-****
*****.*.*****@*****.***
Education / Training
• Undergraduate/Graduate studies- Phoenix/Scottsdale Community Colleges and Arizona State
University
• Dialectical Behavioral Therapy – Over 24 hours of training
• Trainer Therapeutic Crisis Intervention – Cornell University
• Trainer Non-violent Crisis Intervention – Crisis Prevention Institute
• Trained CPR, First Aid, Universal Precautions, HIPPAA and Self Administration of Medications
• Proficient in MS Word, Excel, Outlook, Internet Explorer, Photo Shop
Letters of recommendation attached below
November 14, 2010
Dan D. Sours, MC, LPC
Clinical Director
Gatehouse Therapeutic Health Services
159 W. Wickenburg Way, Wickenburg, AZ 85390
Phone: 928-***-**** – business
602-***-**** - cell
Email: ********@*****.***
To Whom It May Concern:
I have known Billy Gregg for approximately 5 years. Originally he was working directly
with clients as a sponsor/residential advisor and in a Team Lead position. As a team lead
person he had direct weekly contact with families to report on how their son or daughter
was doing in the recovery community. The skills that he demonstrated in this area of
responsibility made him a natural choice for the position of Director of Family
Communications.
In his new Director position he became part of the Management Team and its weekly
meetings. He always made important contributions to the leadership process. He
demonstrated patience, good boundaries, respect of coworkers and earned an appreciation
from others for his follow through in his area of responsibility. He was always a part of
team conference calls with family members that included the clinical director, program
director, primary therapist, staff psychologist and our psychiatrist. His dependability and
leadership qualities then led to his placement as the director of the Gatehouse residential
college campus in Prescott, Arizona.
His knowledge of addictions, relapse prevention and family dynamics has been valuable
in educating families about the addiction process. The families and their resident attend 3
family workshops during their 1-year program. The survey responses by family members
and residents have always been of the highest regard for his knowledge and interpersonal
relationship skills.
5
Billy Gregg
1139 Skyview Drive Prescott, AZ 86303 h: 623-***-**** m: 623-***-****
*****.*.*****@*****.***
He has been a very valuable addition to the Gatehouse staff. His enthusiasm provides for
a team spirit that is important for morale. I would highly recommend Billy to anyone
who is looking for leadership, honesty and integrity in an employee.
Dan D. Sours, MC, LPC
Clinical Director
Gatehouse Therapeutic Health Services
November 15, 2010
To Whom It May Concern:
I have known and worked with William Gregg for the last four years.
William, for the first three years, was in the role of Director of Family
Communications and my direct supervisor at Gatehouse Academy. Billy
then took a position with the company as the Program Director for
Gatehouse College Campus located in Prescott, Arizona.
In working with Billy I had found him to be insightful and solution oriented.
I also see him as receptive to ideas and feedback. I believe him to be a
positive leader as well as a remarkable co worker.
The knowledge he brings as well as the energy and enthusiasm will be an
asset to any work environment.
I would be happy to speak with you further as to any input you feel is
necessary.
Thank you,
Kenneth Dunlap
Dr. Kenneth Dunlap
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Billy Gregg
1139 Skyview Drive Prescott, AZ 86303 h: 623-***-**** m: 623-***-****
*****.*.*****@*****.***
Director of Family Communications
Gatehouse Academy
Cell: 928-***-****
John Ellis, MSW
Family Communications
Transitional Living Corporation
466 W. Wickenburg Way
Wickenburg AZ 85390
November 15, 2010
To Whom it May Concern
It is my privilege to recommend Billy Gregg to your organization for a leadership
position. Billy is a very dedicated individual who is committed to quality out comes via
strong management and leadership skills. In the period of two years I have known Mr.
Gregg, he was the Director of a highly successful Transitional Living Program for young
adults in Prescott AZ. His ability to provide excellent services and resolve resident and
family concerns was a definite strength during his employment.
Billy is a very motivated individual. His ability to network with external resources and
public service entities helped him to secure resources and supports for both the
organization and residents alike. He was also a key individual in the corporate structure
of the organization, and was highly respected by all employees regarding his knowledge
of chemical dependency treatment and aftercare.
I would recommend Billy Gregg without hesitation as a strong team player dedicated to
the organization and clients he serves. I found him to be highly ethical and responsible in
all of duties, and feel certain he will be an asset to your company.
If you would like additional information about Billy Gregg, you are welcome to phone
me directly at 928-231- 4174 during business hours.
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Billy Gregg
1139 Skyview Drive Prescott, AZ 86303 h: 623-***-**** m: 623-***-****
*****.*.*****@*****.***
Sincerely,
John Ellis, MSW
Transitional Living Corporation
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