Customer Service High School

Trang Thuy Tran

*** ********** ***

Vallejo, CA *4591

Cell: 707-***-****

Email: *****-****@****.***

QUALIFICATIONS:

• Work well without supervision

• Bilingual English/Vietnamese with the ability to translate

• Ability to prioritize and remain focused on the essence of an issue

• Excellent with customer support services

• Skilled at learning new concepts quickly while working well under pressure

• Able to type 45wpm

EXPERIENCE:

04/10-6/10 Macy’s Concord, CA

Women Dresses Sales Associate

• Sell products to customers

• Provide outstanding customer service and meet selling standards

• Assist customers in finding products

• Operate casher register for purchases, returns, and making payments

• Managed opening/closing registers in department

06/05-08/05 also 09/09-02/10 Marshalls Vallejo, CA

Cashier

•Assisted customers with friendly and helpful services

•Directed visitors to appropriate areas throughout the store

• Operate casher register for purchases, and returns

•Cleaned the areas near the cash registers after closing

08/05- 08/09 U.S Army El Paso, TX

Human Resource Specialist

•Managed office documentation

•Greeted and directed visitors / customers to their destination and provided general information

•Answered multi-line telephone, routed calls, and took accurate messages

•Performed faxing, photocopying and filing duties

•Prepares and processes recommendations for awards and decorations

•Assisted supervisor with special projects

•Prepares and maintains officer and enlisted personnel records

01/04-06/05 Vallejo Optometry Group Vallejo, CA

Optician Assistant/Receptionist

•Prepared patients record and Insurance before appointments

•Answered incoming calls and took accurate messages

•Sorted mail, faxed, and photocopied documents

•Maintained office organized and sanitized

•Assisted patients with glasses or contact needs

EDUCATION:

06/05 Hogan Senior High School

High School Diploma

10/08-07/11 Heald College

AAS Medical Assistant

Present

City College of San Francisco Registered Nursing

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