Customer Service Representative

Stephanie Keeling 858-***-****

***A Henshaw Ct.

Oceanside, Ca 92058

****************@*****.***

Objective: Thrive in a team environment but also able to function extremely well in hierarchical structures,

performs well under pressure, well developed analytical skills with the persistence to resolve difficult

situations under adverse conditions.

Experiences

December 2009-Present Pacific Marine Credit Union Camp Pendleton, CA

Teller: Handling small to large amounts of money from members and business accounts along with Marine

Corp Ball Funds. Assist all members whom are in the military to prepare their finances before deployment.

Balancing cash drawers at the end of the day, lock up all cash and balancing sheets in the vault, check all

stations and printers for any sensitive information. Answer any questions that members may have regarding

their account. Provide each member with the best customer service. Reorder cards for a member when

requested. Open sub accounts (i.e. savings accounts, CD’s, and Money Market, Online Banking). Referring

products that is best for the member’s needs. Accepting Power of Attorney’s and filing Fraud Packets.

Raising money for charities (AJ Kids and Children’s Miracle Network).Providing the best customer service

that I can.

April 2008-December 2009 Bank of America San Diego, CA

Teller: Handling large amounts of money from business’ and customer and processing deposits. Performs

opening and closing procedures in a short time including; ordering cash on a daily basis for shipment, assist

with shipment from vault services, review and print out Teller Balancing reports and daily rate sheets for all

associates, balance at end of day and lock up all sensitive customer information as well as locking and setting

alarm for the bank. Assist customers with questions regarding account fee’s, overdraft policy, and informing

all customers about new accounts based on qualifications. Strived to exceed personal goal for referrals for

new and/or existing relationships.

October 2007-April 2008 Kohl’s Poway, CA

5 Months- Customer Service Representative: Handled all customer concerns before calling for management,

processed returns with and without receipts, processed all damaged and broken items to be sent out of the

store. Being able to assist customers and associates while being under a lot of pressure and the ability to gain

knowledge of the companies software with have little to no assistance.

1 Month-Cashier: Totaling the amount of merchandise a customer purchased, charging the consumer that

amount and then collecting payment for the merchandise. Solicit company credit card to help reach store goal

by enticing customers about the benefits of the charge card.

Education:

September 2001-June 2005 Scripps Ranch High School San Diego, CA

Diploma, June 2005

SADD Club(treasurer), May 2003-June 2005

Awards:

Congress of the United States of House Representative

Volunteer:

December 2009-Present

2010 Mud Run (Camp Pendleton)

MOM’s Food Drive

Computer Skills:

Power Point, Microsoft Word, Excel, Outlook, Internet and 10 Key.

Skills and Abilities:

Strong sense of responsibility, ability to work with little or no supervision, self starter, willing to

learn new things, and is very reliable.

Contact this candidate