Medical Assistant Management

KAMESHA COOPER

Email: *************@*****.***

Cell: 510-***-****

Objective: Administrative Management and Call Center

CALL CENTER SUPPORT SPECIALIST

* Support and provide superior service via phones, e-mails and

faxes as a receiver and caller

* Use questioning and listening skills that support effective

telephone communication.

* Use an effective approach to handle special telephone tasks like

call transfers, taking messages, call backs, holds, interruptions, and

unintentional disconnects.

* Understand the impact of attitude in handling calls professionally

* Effectively deal with job stress, angry callers, and upset

customers

* Use the most appropriate way to communicate with different

behavior types on the telephone.

* Apply the elements of building positive rapport with different

types of customers over the phone.

* Apply the proper telephone etiquette to satisfy various customer

situations.

* Apply appropriate actions to effectively control a telephone call.

* Identify voice skills and how to enhance a good telephone

presentation.

* Meets commitments to customers

* Display Time flexibility towards shifts as per work floor

requirements

* Communicated with customers by phone, in person and via fax.

Placed orders for rentals and purchases.

* Entered data into computer and verified for accuracy.

* Answered incoming calls to transfer to appropriate GBS

personnel staff.

* Filed and maintained GBS customer files.

* Received orders and notified warehouse staff for assembly and

delivery.

* Conducted billing for orders, late returns and damaged products.

Issued credit on unused items.

* Scheduled customer pick-ups for linens.

* Assured stock availability of requested linens to ensure all orders

were fulfilled.

MICROSOFT (WORD, EXCEL, POWERPOINT) * CASH

HANDLING * WAREHOUSE ADMINISTRATION * CALL

CENTER * OFFICE ADMINISTRATION * BUSINESS

OPERATIONAL MANAGEMENT

ADMINISTRATIVE SUPPORT

* Operate office equipment such as fax machines, copiers, and

phone systems, and use computers for spreadsheet, word

processing, database management, and other applications.

* Answer telephones and give information to callers, take

messages, or transfer calls to appropriate individuals.

* Greet visitors and callers, handle their inquiries, and direct them

to the appropriate persons according to their needs.

* Set up and maintain paper and electronic filing systems for

records, correspondence, and other material.

* Locate and attach appropriate files to incoming correspondence

requiring replies.

* Open, read, route, and distribute incoming mail and other

material, and prepare answers to routine letters.

* Complete forms in accordance with company procedures.

* Make copies of correspondence and other printed material.

* Review work done by others to check for correct spelling and

grammar, ensure that company format policies are followed, and

recommend revisions.

* Compose, type, and distribute meeting notes, routine

correspondence, and reports.

* Learn to operate new office technologies as they are developed

and implemented.

* Maintain scheduling and event calendars.

* Schedule and confirm appointments for clients, customers, or

supervisors.

* Manage projects, and contribute to committee and team work.

* Collect and disburse funds from cash accounts, and keep records

of collections and disbursements.

* Establish work procedures and schedules, and keep track of the

daily work of clerical staff.

* Coordinate conferences and meetings.

* Arrange conferences, meetings, and travel reservations for office

personnel.

* Operate electronic mail systems and coordinate the flow of

information both internally and with other organizations.

* Supervise other clerical staff, and provide training and

orientation to new staff.

Work History:

Call Center, International Security,

Oakland, CA 12/2009 – 07/2010

Retail, Amercian Eagle,

Oakland, CA 11/2009 – 12/2009

Caretaker, New Way,

Oakland, CA (Part-time) 05/2007 – 11/2009

Office Clerk, Beat Within,

Oakland, CA (Part-time) 06/2004 – 05/2007

Education:

OSHA Safety and Awareness for Administrative Areas,

Oakland, CA

Money Handling, American Eagle, Oakland, CA

Medical Assistant, Western Career College,

Hayward, CA 2009

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