Customer Service Representative

Donald A. Sinclair Jr.

Phone: 702-***-****

************@***.***

Skills

. Customer Service Representative

. Inbound Calls

. Shipping and Receiving

. Cash Handling

. Soft and Hard Count

. Money Drops

. General Building Maintenance

Cash Dispenser Repair

Experience

WISintl Inventory Associate 01/2011-

present

. Compiled information on receipt or disbursement of material,

equipment, merchandise, or supplies, and computes inventory balance,

price, and cost.

. Prepared reports such as inventory balance, price lists, and

shortages.

. Compiled and maintained records of quantity, type, and value of

material, equipment, merchandise, or supplies stocked in the

establishment by performing the following duties.

. Compared inventories to office records or computes figures from

records such as sales orders, production records, or purchase invoices

to obtain current inventory.

. Verified clerical computations against physical count of stock, and

adjust errors in computation or count, investigating and reporting

reasons for discrepancies.

Bonnie Springs Ranch General Maintenance 09/2010-

11/2010

. Repaired and maintained equipment, fences, and buildings

. Assisted with Plumbing, electrical, carpentry, painting, installed

signs, empty and collect trash

. Fed zoo animals.

Dotty's Drop Team Member 02/2010-

07/2010

. Ensured the integrity of all count room transactions.

. Removed bill validators from machines and placed them in a secure

cart.

. Transported the cart, accompanied by security, to the count room.

. Assisted in slot machines drops, counting money, and reconciling

gaming revenue.

. Data input for all computers.

. Prepared various reports, including stiff sheets, transfer sheets,

fills and credit slips; reconciles all totals to the Master Summary;

forwards all information to appropriate individual(s). Maintains all

records, reports and other required paperwork in the Count Room

Division of the Finance Department.

. Conducted the necessary research to effectively resolve count team

disputes.

Bellagio Hotel & Casino Slot Technician

09/1998-08/2009

. Repaired and maintain slot machines including circuit board

assemblies, power supplies, voucher printers, bill validators and

video monitors.

. Coordinated/supervised functions of slot department to provide service

to patrons.

. Moved, installed, and configured slot machines to Company

specifications.

. Used digital multi-meter and other test equipment to trouble shoot and

repair slot machines and other systems related equipment.

. Performed all duties as deemed necessary for the success of the

department

Mirage Hotel & Casino Slot Floor Person 11/1989-

09/1998

. Exchanged coins and tokens for patrons' money.

. Issued payoffs and obtain customer's signature on receipt when

winnings exceed the amount held in the slot machine.

. Coordinated/supervised functions of slot department workers to provide

service to patrons.

. Handled and settled complaints of players.

. Verified and paid off jackpots.

. Reset slot machines after payoffs.

. Made minor repairs or adjustments to slot machines. Recommend removal

of slot machines for repair.

. Reported hazards and enforces safety rules.

. Answered patrons' questions about gaming machine functions and

payouts.

. Attached "out of order" signs to malfunctioning machines, and notify

technicians when machines need to be repaired or removed

Education/ Certificates

Rocori, Minnesota - High School Diploma

Bellagio Hotel & Casino, Las Vegas, Nevada - Forklift Operator

Certification

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