Customer Service Data Entry

Carmen N Sotelo

**** ******* **

Cell Phone727-***-****

Palm Harbor, Fl 34684

********@*******.***

Summary:

More than 15 solid years of experience in general bilingual English-Spanish

customer service, billing, check debit-credit card account activities and

fraud.

Experience:

2005-2011 PSCU Financial Services

St. Petersburg, Florida

Bilingual Fraud Detection Representative

Analyze and review possible fraud patterns activity on accounts

Complete L/S Fraud reports when fraud activity.

Place protective holds on accounts due to suspect activity

Navigate through various PC applications, FDWC, FDR systems to retrieve

account information.

Identify and communicate to membership industry, fraud trends in a timely

manner in order to minimize fraud exposure

Bilingual Customer Service Tier I & Tier II

Representative

Close account by cardholder request/ Complete L/S reports.

Dispute charges/ Place memos on account by cardholder request/Pay by phone.

Change address or telephone, balance or daily information activity on the

account.

Customer service assistance

2004 Abdon Sotelo & Co.

Bogot -Colombia

Customer Research /Sales /General management

Customer service

Opening and closing the register daily

Coordinate with different suppliers to buy products to be used and for sale

Organized weekly schedule for all the employees

Data Entry

2003 GSP Marketing

Technologies Clearwater-Florida

Warehouse Assistant

Ability to retrieve different items to prepare customers' orders for

shipment

Perform item's fabrication, adding the finishing touches to special orders

Quality control inspection to orders for shipment

Warehouse Inventory.

1998-2002 Nielsen Media Research Dunedin-

Florida

Bilingual Research Interviewer

Demographic Survey

Customer Research & Service

Advantage Studies

Data entry

Education:

1991 Jorge Tadeo University (Int.Business) 1 Yr.College Bogot '-Col.

1991 Lufthansa Airlines /Avianca Airlines (International cargo

specialization).

2004 Computer courses. Microsoft Word/Windows/Excel

Personal Strengths &

Abilities

Bilingual English/Spanish Problem Solver

Creative

Positive Attitude Thrive on Challenge

Team Player

Office Skills Critical Thinker

Decision Maker

Contact this candidate