Customer Service High School
Resume:
Mary Xiong
Denver, CO *****
***********@*****.***
objectives
• Expect to begin an entry level position in the Human Resource department and gain experience in the functions of labor
contract, administration, employment, recruitment, compensation, benefit programs, training programs, and performance
management. To also utilize my communication, interpersonal, organizational, and customer service skills in order to
increase productivity within an organization.
Qulifications
• Dedication and drive as a hard working individual
• Reliable worker with the ability to quickly learn new concepts and skills
• Backed by a solid work history and a reputation as a team player
• Ability to manage multiple tasks in a pressured environment
WORK EXPERIENCE
Electronic Operation Specialists
7/2007 – 3/2011, CoBiz Financial, Denver, Colorado 80202
• Process outgoing and incoming wires – up to 200 transactions per day
• Research and investigate customer inquiries into missing wires
• Monitor outgoing and incoming wires for possible OFAC hits
• Process ACH files, reverse or delete transactions/batches sent in error
• Investigate customer requests into suspicious or unauthorized ach transactions
• Process returns in accordance with REG E and NACHA rules
• Balance ACH log totals to match ACH warehouse totals in Jack Henry (Silverlake)
• Meet strict deadlines
• Following up, investigating and closing cases that have been dropped or mishandled by other staff
• Commended for multitasking abilities
• Recognized for superior performance and dedication through numerous “Soar Awards”
Bank Teller/Customer Service
6/2004 5/2007, Wells Fargo, Merced, California 95348
• Cross selling (product selling) to customers/merchants to see what best fit their financial needs
• Handling large amounts of cash for depositories
• In take of loan payments
• Teller draw balancing
• Vault balancing at the end of business closing day
SKILLS
• MS Word
• MS Excel
• MS Outlook
• PowerPoint
• 10 Key by touch
• 50 60 WPM
• Fax/Copying machine
• Bilingual: Hmong/English
Education
• Merced High School, 2003, HS Diploma
• Merced Community Junior College, 2006, General Education
• California State University of Stanislaus, 2007, Undergraduate
University of Phoenix, 2010 current, BS in Business Management emphasis in HR
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REFERENCES
Available upon request
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Contact this candidate